I recently visited Mani & Nick's in Mill Hill Broadway, and unfortunately, it was an extremely disappointing experience from start to finish. Here's a rundown of everything that went wrong during our visit.

Firstly, the baby changing facilities are incredibly poorly designed. The changing table lowers right under the hand dryer, which means you can't change your baby without the hand dryer going off. The loud noise of the dryer kept scaring our baby, making it a very difficult and stressful experience for us.

Secondly, we put in a food order early for our baby, expecting that the adults' meals would follow shortly after. While the baby's food arrived, my wife and I ended up waiting over 45 minutes for our order, which never came. We repeatedly asked the waitress about our food, but she didn't even bother to check on our order. Finally, after 45 minutes, we were informed that our order had been lost in the kitchen. To make matters worse, diners who arrived after us were being served their meals promptly. It was clear that common sense and basic customer service were sorely lacking.

The entire experience was incredibly frustrating. The staff were unhelpful, and the waitresses seemed completely uninterested in providing any level of service. We ended up leaving without our food because we needed to take our baby home for a nap.

Overall, the poor service and lack of attention from the staff made for a very disappointing visit. We will not be returning to Mani & Nick's and cannot recommend it to others.