Mill & Brew — Restaurant in London

Due to a police incident on Mill Hill Broadway, access to my regular breakfast establishment was not possible. Me and my girlfriend decided to give Mill & Brew the opportunity to obtain regular custom. I will struggle to explain how miserably they failed, but I may as well give it a try.

I won't tarnish their atmosphere or establishment as a whole, I am solely concentrating on the service and food provided, their priority.

I ordered the full english. This full english was single handedly the worst experience of my young life. The "toast" was a piece of bread that most likely died during the winter of 1917. Like a battering ram on a castle's great door, penetration was a struggle. I resorted to placing my shot sized jar of beans on top, as no butter was offered or provided. The brown sauce requested was not HP, but their own concoction of tang flavoured hell.

The remainder of the breakfast was as described on the menu. Eggs, bacon and their famous sausage. The bacon was streaky and crispy. That may be their speciality but in terms of the price it was a massive disappointment. The sausage could only famous for the length, as it was the shortest stump of sausage may eyes have ever witnessed.

And finally, the egg. The egg came with 2 yokes joined together in one white. At first glance, this appeared the best part. However, after several bites, I come to realise that this was burnt entirely across the bottom. Perhaps adding some oil to the grill would be considered a calorie deficit.

I paid £11.95 for this. I am sure this is nearly double the price of some full english's deemed a pleasure. I would consider a chef or menu change before smearing more balsamic vinegar across the half cut tomato within the meal. Don't judge a book by it's cover is a motto best to describe this meal. It may appear delicate and well made on Instagram, but beyond that, it was abysmal. May taste buds may never fully recover.

I look forward to hearing back from them, as they beg for forgiveness, advising that they are...

I had been going to the Mill & Brew for years. Sitting under the canopy, getting coffee after coffee with my friends and family. I had just purchased two coffees with my friend for £6 and we were outside with the dog. I went in to wash my hands (dressed perfectly ordinary in trousers and a smart jacket). When a man walks up to me and says, excuse me can I help you? I said, I'm just about to use the toilet. He says, toilet is out of order. I said Ah well, I'll just wash my hands. He says, toilet out of order. I asked, "You're saying the sink doesn't work?" "No." He says. "Use Costa across the street." I don't know who this guy is although I had seen him in there before. I walk back and ask the server, "excuse me does the sink in your toilet work?" She says, "Yes of course." So I stroll back and use it. When I come out this guy points to me and says, "is he a customer?" She says, "Yes." I look at him and say, "Remember my face for next time." He raises his voice and says "I don't have to remember nothing!" Apparently he's the owner I guess. "Oh yeah well," I say, "I don't have to come here anymore. Do I?" I was going to continue our conversation when a gentleman sitting there said, "Just forget it mate it's not worth getting angry about..." I thought, no I guess not. And just walked out. Really put a negative vibe on the whole establishment. Me and my buddy have easily spent half a grand there each in the last 3 years. Never going there again. There are half a dozen other cafés on the Broadway not including Costa. This guy isn't letting customers use the toilet based on what??? He didn't even ask if I'd bought a coffee. Also no apology, just escalated things. If this owner is going to start arguments with long-standing customers over nothing he should be in a different business. Owner is pointlessly rude, argumentative, and shameless....

Visited Mill and Brew this morning for the first time, hoping for a pleasant breakfast experience. Initially, things started well—our waitress, Maya, was lovely and polite. We asked how many sausages came in a portion, and she told us two, so we ordered one portion to share.

However, when our food arrived, it only included one sausage. It was brought over by a different staff member (apparently the manager), and when we questioned the discrepancy, she curtly responded that it’s one sausage per person. We mentioned that Maya had said otherwise, and while the manager admitted it was a mistake, she made no effort to apologise or resolve it kindly—instead offering to take the plate back with a dismissive tone. No gesture of goodwill, just an immediate reminder that we’d be charged if we wanted another.

We proceeded to order the extra sausage but were quite put off by her attitude and had to wait whilst our food became cold. When we raised concerns about how we were being spoken to, she became even more rude and dismissive, telling us to “leave it” and walking off.

To top it off, the smashed avocado dish was poorly presented—only one slice of sourdough had avocado, while the other was completely dry. They also charge for every condiment, which felt excessive given the already underwhelming experience.

Sadly, we won’t be returning. The atmosphere was unwelcoming, and customer service seriously lacking. For a much better experience, Joice Café just down the road is far friendlier and offers...