Monsoon — Restaurant in London

Should you happen to order and pay online and the takeaway is not open, they are not prepared to reimburse you. I happened to order food for about £21 and paid via paypal at noon. As I did not receive the delivery after an hour I investigated further and had to conclude that the shop only opens from 530pm onwards. Somewhere on their website you can find their opening hours, but nothing hinders you to order out before 530. I sent an email at 2pm and asked for reimbursement. They called me back at 11.24pm but missed me. The next evening I was calling them. They remembered me, but told me that there is only the option to receive the food another time. Because of paypal they would loose the paypal fee and VAT and they are running a business. Running the business this way they are losing customers. I am waiting...

I am stunned by the negative reviews. Since moving to the area, this has been the only Indian restaurant I have been ordering from, and it’s by far the best I have ever had. The Sha-coo-tee is to die for, and the Bombay Murgh Masala is literally the best curry I have ever had. Both of these, in fact. Staff has always been friendly, delivery always on time and the one time they messed up my order I received the ‘wrong’ item for free while they corrected my order to the original one I wanted. Basically free curry!

In my opinion, the no.1 best Indian takeaway in London, for both value and quality.

Go for their specialty curries or North Indian dishes rather than the boring old curries, and you will be absolutely amazed by...

I am so utterly disappointed with monsoon. Tonight we were hosting some friends (one of them vegetarian) and ordered in from monsoon. We were all digging into our meal when our vegetarian guest spat out a large piece of beef from her vegetable korma. There were multiple pieces of meat in there. I am so utterly disgusted that monsoon would allow this to be handed to their customer. When calling to complain, the man on the phone asked 'how much beef?' - this is not a question that should have been asked. The rest of our meals were ruined as we had to cook for our upset guest. When we called to complain we were only offered a voucher for next time. Believe me monsoon I will not be...