Moroccan Taste (Coffe Shop & Restaurant) — Restaurant in London

Disappointing Experience – Strong Odor, Poor Service, and Hygiene Issues

I had high hopes for this restaurant, craving authentic Moroccan food, but unfortunately, the experience was a complete letdown.

From the moment we stepped inside, we were hit with an overwhelming, unpleasant smell that lingered in the air. Even after leaving, the odor stuck to our clothes, hair, and nose, making it impossible to forget.

The service was just as disappointing. The waitress, who is obviously a co-owner of the place, was unfriendly, did not smile, and seemed completely uninterested in serving customers. To make matters worse, she was wearing visibly dirty clothes and had her hair out—far from the level of hygiene one expects in a restaurant.

The biggest issue, however, was finding a hair deep inside our couscous. When we pointed it out, there was no apology whatsoever. Basic courtesy and professionalism were nonexistent. Eventually, the other co-owner removed the cost of the couscous from the bill, but even he was unaware of the situation until we informed him—showing a clear lack of communication between the staff.

Also, don’t be fooled by the pictures—including the ones I’m posting. While the decor might look nice, it’s just an illusion. The reality of the food, hygiene, and service is a completely different story.

Overall, this was a very disappointing experience. Between the unbearable smell, lack of hygiene, unprofessional service, and poor management, I cannot recommend this place to anyone. There are far better Moroccan restaurants in London that take pride in their food, service, and cleanliness. Avoid this place unless serious improvements are made. —————————————————— EDIT TO ANSWER THEIR RESPONSE !!!!!!

It’s truly shocking to receive such a response from a restaurant we were genuinely excited to visit. Accusing us of coming with bad intentions is a huge statement to make, especially when we had been looking forward to dining here for over a month after it was recommended by our colleagues. Due to our job, we stay in Hounslow, and this visit was something we planned in advance with good intentions. والله شاهد على ما أقول.

My only mistake was not taking a picture of the hair in the food and only showing it to you directly—because if I had, you wouldn’t have dared to respond in this manner. Not only did you fail to apologize for it, but your comment here is the biggest proof of how customer service is handled at this restaurant.

And if, according to you, we were the only ones who had a bad experience, what about the many other negative reviews? Should I start screenshotting them and posting them as well?

حسبي الله ونعم الوكيل فيكم for the false accusation and the...

A new discovery. Have walked past this place thousands of times and thought it just a cake shop. Great North African food, well prepared and tasty, washed down with a pot of refreshing Moroccan tea. Although not particularly Moroccan, I can say the accompanying chips were probably the best I've had in the area. Everything I've tried on the menu so far, has been superb.

For once, the music and big screen inside added to the atmosphere of the family run place rather than detracted. I sat taking in the atmosphere of the concert being shown, whilst enjoying a...

The cakes' display in the shop window attracted our attention when we were striding along London Rd in Hounslow with no particular intention to have a meal anywhere in the area. Having spotted our interest, the shop lady welcomed us in and we ended up having a very nice brunch in there. The place was clean with music at pleasant level, food we had was very tasty as were our coffees, the customer service was very welcoming and friendly. We had never tried the Moroccan cuisine previously, now it is on our list and we would like to try...