Moti Mahal — Restaurant in London

I had a really bad experience at Moti Mahal. I called and placed an order for a masala dosa 30 minutes in advance, and I reached the restaurant after an hour—more than enough time for the food to be ready. But when I arrived, the staff completely ignored me.

I said “excuse me” at least three times, but no one paid attention. Instead, the staff were standing around gossiping with each other. No professionalism, no basic courtesy. When I finally got their attention, the way they spoke to me was very rude and disrespectful.

This kind of behavior is unacceptable, especially from a restaurant that’s supposed to value its customers. I won’t be coming back, and I don’t recommend it to anyone who expects decent service.

This is not how a restaurant should treat its customers. I strongly request that you take action and improve your customer service. No one deserves this kind of treatment. Please train your staff to be more responsible, attentive,...

It was my 1st visit to South hall to explore the Indian food scene. After countless instagram reels and food bloggers review I decided to try a few spots here. After a long walk checking out most places we settled down on trying Moti Mahal considering there was a good amount of crowd. We tried the pani puri, chole bhature, jalebi and gulab jamun. The pani puri / Golgappe was a 4/5, much better than most other places I have been too. Being a chat liver I have had a terrible experience finding the right quality of puri here in the UK. The chole bhature had high expectations but would rate them a 3.5/5 as I have definitely had better and more authentic ones around. The service was quick, staff were friendly. In deserts we tried the hot jalebi and gulab jamun both a 3.5 again. On a whole this is an average find, i definitely expected a lot more. Maybe will visit again to explore other items like their samosa chat and dahi chat which...

Me and my friend ordered maki roti and saag and the roti was hard to the point where my friend couldn’t bite it and she then gave it to me to try and I also couldn’t bite through it. So I told the server and they told the boss who told me I had something wrong with my tooth. So I said is there something wrong with my friends tooth as well and he said that there must be. I then said I know what fresh roti tastes like because I do make it at home. He then told me to make a roti myself in the kitchen and said it would be free of charge if I did. At that point I thought he was joking but he wasn’t. He then told me and my friend to get out of the restaurant. All because of a roti that looked and tasted like it was a couple days old and they had reheated it again. I still paid for the other food consumed and the server at the till apologised for his behaviour but the boss man / manager was so rude to us. Terrible...