Nando's Teddington — Restaurant in London

Last night, my girlfriend, her cousin & I decided to go to Nando's for a late meal around 9 PM. When we walked in, the place was nearly empty, with only 2 or 3 other customers, but the state of the restaurant was shocking. Every single table was covered with dirty plates, glasses, and leftover food from previous customers, and none of them had been cleaned.

After finally getting a table cleaned, we placed our orders together, hoping to eat at the same time. Unfortunately, my girlfriend’s cousin’s meal arrived within 10 minutes, even before her starter. We had to ask them to reheat it since we wanted to eat together, but we still ended up waiting an additional 20 minutes for the rest of the food.

When I went to grab cutlery and an extra plate, I noticed the plate was so greasy it was unacceptable, so I had to replace it immediately. They were also out of straws and salt, and to top it off, the food was terrible. The chicken wings were undercooked, being pink and the mashed potato tasted nothing like the usual Nando's quality.

After we finished eating, we noticed two staff members leaning over booth seats, pointing their phone lights at the floor. We overheard their conversation and realized there were mice in the restaurant. When I looked over, I saw another staff member setting mouse traps at the other end of the booth, which was absolutely disgusting, especially with people eating nearby.

I will never go back to that Nando’s. The only positive thing I can say is that the staff were polite, but overall, the experience...

Id recently been divorced by my wife of 26 years, happily married so I thought, the blow has been an indescribable disaster for me. My life took a dark turn preferring solitude and the blackness of the night. I feared that I would perhaps never again feel the warmth of happiness within me, like a disease the glum reality of my now lonely life took hold of me. On one of my dull, glum evening walks I passed a warming glow, what could it be? A smile? His name was Connor and the glow was the saving grace of nandos. My eyes filled with tears as he invited me in with a warming smile and sat me at a table with old friends whom I believed had forgotten me, so caught up in my own sadness I hadn't thought to reach out to those who have stood by my side since my youth. Thank you Connor for being so kind and welcoming, if I wasn't for you I probably would have laid siege to the city and destroyed the sun in an attempt to bring the rest of humanity down to my pathetic level! But now! Filled with fantastically cooked chicken and the joys of good company life is now...

First visit to this Nando's outlet after Covid closure, subsequent re-opening etc. Was warned by friends who had already visited, that the new procedures in place made the experience very disappointing and restrictive. However on my visit I found everything that was required of customers reasonable and very well managed and I must say I very much enjoyed the meal out. Yes, they are quite strict on safety procedures, but the chap that served us was very helpful and professional throughout, with excellent customer service. The food was very tasty and yes, you have to ask for sauces (in sachets) rather than just collecting the bottles to have at your table, but that's not a big deal. Also asking to use the toilet was simple and straighforward. I think my friends might have visited on a particularly bad evening. On this occasion everything went smooth, and it's a big Thumbs Up! I just wish I had asked the name of the guy serving us, because he would deserve a special mention for his...