Dinner for 8 as a surprise for an Italian friend, booked a table for 7.30. With a party that size, the starters and mains obviously take longer. When mains had been taken away from the table we asked for coffees and more wine but were told they had stopped serving, although we could still order deserts!! Really not impressed that they cut short our evening at 9.45. At the very least they could have let us know they were closing the bar/ turning off the coffee machine, but even then I would have been unimpressed.
I have just read your response and I cannot let your untruths go uncorrected. First, no one from my organisation has ever contacted you about our gin, so your suggestion that my unfavourable review was in response to you not stocking our gin is a cheap and cynical attempt to leave readers with the view there are sour grapes (or juniper), and it is a very clumsy attempt to divert attention away from what is simply a review of a less than satisfactory experience at your restaurant. But you obviously did some very thorough research on me before replying to my review. Next - we explained that we cannot pre-order when it is a surprise party. That sort of blows the surprise, don't you think? Next - at the outset we did explain that we would order mains after we had the sharing boards. If there was an issue with that, you should have made us aware. Next - we did order mains later than hoped simply because the COLD sharing boards took so long to arrive. Next - we were trying to order drinks and coffee long, long before 10 - and at no time did we know you closed at 10. Nor did anyone come to warn us that you were shutting part of restaurant down, thus giving us the chance to place orders beforehand. You DID NOT offer to switch on the coffee machine, and you DID refuse to serve more wine, but you WERE happy to serve us deserts!! Even though you had supposedly closed? Finally - it was very generous of you not to charge us for the deserts - those are the ones we didn't...
Read moreMy father and I visited yesterday, and i cannot believe how wonderful our experience was. The lovely barman looked after us so well, the wine selection fantastic and the cheeses were perfect for a light enjoyable meal. The staff went above and beyond expected levels of service for us and the owners should be extremely proud of their team. I am so glad I have found a new place to visit and I am looking forward to coming back. A massive thank you to the team and our lovely barman, the efforts you went to made our day...
Read morePrimitivo club is absolutely wonderful and most definitely worth a visit! The ambiance is both cool yet also cozy and comfortable. The prices are absolutely great for what you get (the small cheese board was a generous and delicious supper for two of us and only cost £14) and the wine is utterly divine. Even better, the owner is absolutely wonderful, kind, and accommodating. She gave really great wine advice and recommendations and was really patient with us taking our time! We are hoping to come back again as often...
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