Panda Garden — Restaurant in London

I was a customer here for a while and despite having previously received very lacking customer service experiences, I did enjoy some of the food. However, I've just experienced the worst customer service hell I've ever had anywhere. The person who took my order complained about everything throughout the call and even tried to charge me more money to which he also whined about. I was so exhausted by his rant I canxd my order and told him so. They had the nerve to still try and deliver it, but of course I had to find another restaurant afterwards due to his disgraceful outburst. When i had banging on my front door I told the delivery person I didn't want it and had made that clear during my call. The restaurant manager called me so I explained in full and precise detail the chain of events - no apology was offered and he also put me on loudspeaker whilst he continued a conversation with the rude man who then grabbed the phone and proceeded to shout at me at the top of his voice like a maniac. I'm still shaken my this and cannot believe they think this is acceptable in any way. I never want to experience abuse like that when I just wanted a simple transaction which should always be cordial. To your further rude response just now. What does " I NO LONGER WANT THIS ORDER" mean to you!!!!!! Perhaps you should be sent on a course of how not to treat customers which is not in your style in such a ferocious and abusive manner and never use expletives. I am...

As a Chinese person, I think I’m fairly qualified to comment on Chinese food. I never expect the highest standards here – this isn’t China or even London’s Chinatown, where the market and competition are very different. But that doesn’t mean you can’t deliver good food.

I have to say the fried rice and chow mein here are actually above average, which was a pleasant surprise. However, most of the meat dishes I tried were disappointing. I ordered the sweet & sour pork, and honestly, I could barely find any pork inside – it was almost all batter. Please don’t try that trick of mixing tiny bits of meat with lots of flour. Proper sweet & sour pork should have whole pieces of pork, not just a crunchy shell.

The flavour was also far too sweet which doesn’t reflect authentic Chinese flavour – perhaps it’s adjusted to suit local preferences, I’m not sure. The prices are relatively cheap but personally I would rather pay a bit more for food that tastes...

Panda Garden has been my local Chinese for 25 years but todays effort has prompted me to place a review for the first time. We ordered at the shop and It appears they are focusing mostly on delivery during the current crisis, which is understandable but the dish i had was about half the size it normally is and was clearly microwaved as the cling film was still on the box and the eggfried rice was a colour i've not seen before...very disappointing, especially as the prices have recently gone up and they have now put an internal wall up so you can no longer see the food being prepared. We won't be returning anytime soon.

UPDATE

Gave this a second chance and equally disappointed, higher prices but less food. Chicken Chinese style was awful, no flavour to the sauce which was more like a watery gravy and all the signs it had been microwaved with the chicken dry. Not good and a...