Papa Johns Pizza — Restaurant in London

Upon receiving our order (which was labelled up with the food we had ordered) we opened the boxes to find most of the order was incorrect. They had sent a load of food we hadn't ordered. We called up to query this and they said they had run out of the main thing we had ordered; chicken poppers. Considering this made up about 75% of a £30 bill, we were annoyed that they hadn't contacted us to make sure we still wanted the order or to ask what we would like instead. The replacement food that they sent was unwanted as it had chillies in and as such it went in the bin. The employee was very rude over the phone and didn't seem bothered that the order was so wrong and only tried to offer a free tub of ice cream (which is hardly a good replacement for chicken as a main meal) which we refused. We asked for a refund as most of the food just went straight in the bin and it took some arguing to get them to at least refund the food they didn't send. Do not order from this...

Update: Upon writing this review, Papa Johns got in touch and made me another pizza...Was definitely 100% better. My pregnant wife's cravings have all gone...for now!...The delivery was on time as was before and was a very nice delivery driver. The customer service was great. Very happy customer!

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I found the pizza base to be quite soggy and rubbery. I'm pretty sure I've had Papa Johns pizza before and it didn't taste this bad. I'm not sure if it's this branch or a change in recipe. There was no crust to the pizza and was difficult to chew. The tomato sauce looked like it was added after the pizza was baked and was falling off, along with other ingredients like the sweetcorn. Felt more like it was added after instead of baked with it. Furthermore I found the pineapple to not be as sweet and fresh and other competitors. The delivery time was fine for me and the guy who delivered...

First time ordering papa john's, wouldn't order again. Pizza tasted nice, which is a good start even though it wasn't 100% what i asked for. I asked for half BBQ base half normals, i didn't get any BBQ base at all. Also asked for jalapeños all over, only got half my pizza jalapeños which aggravated me massively as they made me pay extra for it. The wedges.. The smaller cut ones were nice, however the bigger cut ones not so much as the middle wasn't cooked properly, it was still hard. Two things could of been done, either leave them in for longer or don't cut them so big, it's just laziness if you ask me. The garlic and herb sauce was nice with the wedges however the garlic butter they sent me with the pizza.. Horrible, tasted like mouldy Melted butter no garlic at all. The delivery was quick which was good but not when your hungry and your food isn't what you asked for. Wouldn't order from here again, much...