Marriott Executive Apartments London, Canary Wharf — Hotel in London

I'll start with the good: The rooms are spacious (as you would expect for an apartment suite). The amenities are functional. Everything was clean. The location is excellent if you are looking for convenient access to public transportation, shopping, and restaurants. Most of the staff was as friendly and helpful as I'd expect of a Marriott property. The restaurant was good (we did not try the breakfast, though).

Laundry facilities are available for free use, but there is only one washer and one dryer on selected floors (we only found them on floor 11, but there are supposed to be other laundry facilities on two other floors) so it may be difficult to get access if someone else beat you to it. Still, free self-service laundry in any capacity is a nice perk and was appreciated.

The confusing: As other reviews commented, Marriott status apparently works differently here (and nowhere did I see this explained; I only found out after the fact by calling Bonvoy customer care to explain the apparent reward discrepancies). Elite nights are only earned at 1/3 the normal rate for some reason. I.e. every three nights stay counts as one "normal" night. You get no bonus rewards for status for undisclosed reasons. This includes points earned, upgrades, etc..

Housekeeping only comes every three days. This was clearly explained to us at check-in and wasn't a problem for us at all, but people considering staying here should be aware of this ahead of time.

The bad: First and foremost, several days into our stay I noticed that our room door was unlocked. As in: it no longer was possible to lock it when we left the room. It turned out that a battery in the door lock had died and needed to be replaced. The default is for the door to just be unlocked when this happens. This is absolutely crazy to me, and so irresponsible of the hotel that I cannot begin to understand how it was allowed to happen. Since there's no indication that the battery failed other than you no longer need a key to enter, I am not certain how many days we left all of our belongings in an unlocked, unattended room. If doors are going to fail open when batteries die (instead of a much more secure design of requiring a physical key instead of the NFC key), then the hotel needs to be responsible enough to proactively change the batteries well before failure. No room should be unlocked while occupied. Period.

Several days into our stay our keys stopped working for the elevator. Maybe the battery in the elevator stopped working? Regardless, it was fixed promptly.

Another issue that was more difficult to forgive involves towels. The third day of our stay we asked for additional towels. I called down to the front desk and was assured that housekeeping was on their way with towels. An hour and a half later I called again, as no towels had arrived. I was polite, and merely asked if they could send someone up with more towels as we still had not received any. The woman at the front desk was quite snippy with me, stating "I already called housekeeping and they're on their way right now!". An hour after that still no towels. A third call resulted in a gentleman at the front desk bringing up the towels himself. Similar issues happened several days later, with the first request for towels going unfulfilled (although everyone was polite this time around).

Finally (and, tbh, least), the television services were rather archaic. No TV guide was provided. No streaming options. Only 10 channels are visible at a time, and no indication of what may be playing on those channels currently. I expected a more modern system, at least allowing use of personal streaming services if a modern interactive channel guide isn't provided.

Would I stay here again? Maybe, solely because the benefit of a kitchenette coupled with needing room for 3 makes it difficult to find alternatives outside of proper hotel chains. But I'd look very hard for those alternatives knowing that at any time my door could become unlocked...

DO NOT STAY IF YOU’RE A REWARD MEMBER! The only reason we stayed here was in order to retain my husband’s platinum status with Marriott. As these are Marriott apartments you don’t get the rewards you would do with a stay in the hotels. It’s such a contradiction of terms, you check in and the woman’s opening line is thank you for being a loyal Marriott bonvoy member, then she leads with you know you don’t get any of your normal perks you normally do with a stay; no lounge access, no breakfast and your stay is not counted towards your points / your nights are not counted either, we then queried could we stay in the hotel as an alternative and she was not bothered in helping provide an alternative at all! The accommodation is very tired and if you stay in the 1 bed the view is deplorable you hear the fans all night + the DLR and we were on the 11th floor. Do not stay here as there are far better alternatives for far less! The only reason we stayed is we needed the microwave to sterilise our baby’s equipment and the location is very convenient from LHR, however there are far superior locations in London and far better cheaper options to stay that are far more luxurious/...

Rooms smelled damp and old food. Garbage bag in the kitchen in the first room looked like it hadn't been changed in months. The garbage can was even worse! The furniture was stained with food. The second room we walked in and out immediately. It stunk. The 3rd room smelled ok but clearly required cleaning. Which they asked us to wait until cleaning was done. It wasn't done. I was so fed up that I ended up buying my own products and cleaning the room myself! Asked for some extra washcloths which took 2hrs to come after multiple phone calls. We were on the 9th floor with a view of building exhaust fan and highway. We were supposed to get a call from the manager after waiting 2 hrs for the wash cloths, but did not receive one. The enfineer who came to fix tje tv was finally the one who tracked down the maid and brought us some!! Terrible hotel. I will never stay here again or...