Pizza Go Go Willesden — Restaurant in London

⸻

⭐☆☆☆☆ (1 out of 5) The worst customer experience I’ve ever had – GoGo Pizza, London.

A year ago, we ordered from this place and the order came incomplete. When I called to report it, their response was extremely rude and disrespectful – full of attitude and no professionalism at all. From that day on, I told my family: never order from this place again.

But recently, my 11-year-old son placed an order by himself without telling me. And what happened? They refused to take his order! Instead of preparing the food, they sent the delivery driver to our house just to collect the money first. After that, the driver went back to the store, and came back an hour later with the food.

When we asked them why they treated us this way, they said: “You’re on the blacklist because you complained a year ago, and you shouldn’t have spoken to us like that.”

So instead of apologizing, they chose to punish us for giving feedback?

Even worse – it was clear from their attitude that they treat people differently based on who they are. There was obvious discrimination in the way they dealt with my son – completely unacceptable.

⸻

This place is: • Disrespectful • Unprofessional • Discriminatory • And punishes customers for speaking up

Avoid GoGo Pizza at all costs. Your dignity is worth more...

DO NOT ORDER FROM HERE! Horrible service and horrible staff! We ordered pizza over the phone for Iftar time. The guy over the phone said we’ll get it on time for Iftar but it might be 10 mins early or late which we were okay with as we didn’t know how traffic will be like. 20 mins after iftar - we kept calling and there was no answer. Once someone finally picked up, they said the food was not yet prepared yet let alone out for delivery! His excuse was that they were busy but this should have been communicated when booking and/or had a call to update so we could make do with other plans as we didn’t prepare anything as we thought this was going to come. We usually order from Camden branch so majorly disappointed with this branch. Pure laziness, horrible service and staff have the audacity to argue when they are in the wrong. Do yourselves a favour and order from Camden or Bayswater branch,...

I am a regular for many years and and can not believe how the pizza has changed they do not give normal amount of cheese or tomato base and the topping are almost 2 or 3 on each slice of pizza if you go in store they will not expect card payments and only take cash to avoid paying tax and showing there real income they are making if you get your pizza super late there will be nothing offered as loyalty but a sorry and will tell you they will look after you next time which they don't do and say they know nothing about it do not mess up your dates evening and family time by ordering here you have been...