Pizza Hut West Wickham — Restaurant in London

I am beyond annoyed after dealing with the West Wickham branch this evening. I spent about £50 ordering a deal of two pizzas, two sides, a dessert and a drink. I honestly think the bottle of Pepsi max was the only thing they got right! I paid £4.99 extra per pizza to upgrade to large and stuffed crust. One pizza arrived without stuffed crust, and the other was the entirely wrong pizza. My dessert was missing, and the sides were cold. I called the branch to request replacements and they said there's nothing they can do. He told me I was recalling my own order wrong and that there was nowhere else to go with my complaint. He then said he'd speak to his manager... he came away from the phone and I heard him say 'Hey X, there's a little girl on the phone upset with her pizza!' He then laughed with the manager, came back to the phone and said 'Yeah my manager said there's nothing we can do'. It was only when I said I'd be coming to the store to show them my receipt and the incorrect pizza that he said he'd be cooking replacements which would he ready for collection in 10 minutes. I go to the store, show them my receipt and the incorrect order, and he then says the driver has mixed up part of my order with someone else... even though the Uber app tells you when there's stops before you, and there was nobody before me? I queried about the dessert I didn't receive and he said there's nothing he can do even though I paid for it, because there's none left. I said I should get something of equal value if I cannot get a refund which he argued against but eventually did give me. I then got home, to find the pizza was still incorrect. At this point I was too tired and frustrated to contact them again. The crusts were tough and the food was not worth the hassle. Overall I paid a £5 delivery fee for sub-par food, shocking service, and to be called a little girl...

This Pizza Hut (West Wickham) branch is absolutely amazing. We ordered 2 pizzas and sides at 10 pm and the food was ready in 10 minutes which is crazily fast. Upon receiving the sides we accidentally received the wrong side instead of wedges. When going back to tell the staff they were extremely sorry and tried their very best to correct the mistake and provided us with the correct side and 2 additional drinks to apologise. I honestly have never received such good customer service in any Pizza Hut and it has made me really want to visit again and again over other pizza delivery restaurants.

The food was also delicious, it was piping hot when we collected and was ready straight away in the time frame. This Pizza Hut never disappoints and if you go to another pizza restaurant you are sincerely missing out.

It is also so easy to park right outside with lots of free spaces and has a convenient convenience shop next door so if you are wanting another sweet treat then it is very well placed.

Highly recommend. Thank...

Food did not arrive on time so I called to find out why, I was informed that the delivery driver was stuck at a different address and that they was sorry, I was then told that they will send fresh food within the next hour for free, but however 5mins later I received a phone call from the apparent manager of this establishment who then said there has been a confusion on his behalf and that he couldn't give the offer of free food at all meanwhile the 8 children are very hungry and extremely inpatients (no fort of thier own might I add) he then said he will deliver the food within 5 mins at a discounted price the food was not fresh at all wasn't very warm let alone hot . The apparent manager needs to be put on a customer...