Pizza1889 — Restaurant in London

I ordered from pizza 1889 for years but don’t think I’ll be doing it again anytime soon. I ordered via deliveroo and the order came wrong. I requested a refund in order to order my right pizza again and revived £1 refund and that’s it. With kids at home hungry and being a long time customer I though I would ring pizza 1889 directly to try to resolve the issue. The person at the other size of the line was rude and condescending. I was told that they don’t have anything to do with it and is deliveroo issue. Well I ordered a pizza from pizza 1889, it’s true that I did so via deliveroo app, which btw they have a big logo of it in their website, so how come they feel that a wrong order is not their issue. What was really shocking was the attitude of person that I spoke with. No sympathy or empathy. They even managed to say that it was impossible any mistake could happen on their side and it was deliveroo to blame. Again, hey I ordered a pizza from you and deliveroo is your...

I would love to give five stars to this cozy pizza kiosk in the neighborhood, but there’s no consistency in their service anymore. The staff should at least know how to speak properly with customers, especially the short Italian guy — his attitude is really bad. He is also the manager, and yet he stands outside vaping right in front of customers, which looks unprofessional and unhygienic.

Before, the staff were great — friendly, generous, and made you feel welcome. But recently, everything changed. The new staff were eating in front of customers when I ordered. The toppings are not the same as before, and the pizza itself has become smaller.

There’s a real lack of consistency now, and honestly, it’s not worth it anymore. I’d rather buy a pizza from Sainsbury’s and bake it at home. I wasn’t happy at all with the...

Pizza is average. Prices are average but don’t offer anything for less than 9.99£. A few tables outdoors. Service awful! Not only it took us 1 whole hour to eat a pizza and a dessert but also the staff os absolutely clueless. Our pizza was left on a side getting cold because they could not care even to take it to the table after 1 hour waiting. Dessert (hypothetically eaten straight after your pizza) was an additional 20 mins wait! Basically other pizza orders were prioritised over our dessert. There were only another 5-6 orders around us which shows a complete lack of organisation and basic standards of service.

Rip off and absolutely not a good experience...