Lily’s nails & beauty — Local services in London

Website gives a price of £18 for acrylic refill with approx. 30 minutes time estimate. The appointment lasted however for a full hour (!) which is double the time they state it would be. I also immediately mentioned as soon as i sat down that i wanted a different colour and the employee did not bother to give me the color palette until he actually needed to start painting, making me rush my decision asking if "i had chosen already" 1 second after he gave me the palette. when i showed him a picture of the colour i wanted, he did not even bother trying to help find the suitable color from the palette and then grabbed a nail polish that was not close to the color I wanted. I then decided to just go with a completely different colour than i initially wanted. Because i was getting a bit stressed about time considering it was going way slower than should i accidently touched something with my hand when i needed to put it under the nail lamp. when taking my hand out and he saw the marks on the nails he held up my hand and said "see??!!" and making sigh noises, very rude and disrespectful as these things are normal to happen and it's unacceptable to treat a customer that way. i also saw the other employee looking at me judging me with a look stating "look at what you did". horrible experience people making you feel that uncomfortable. Also not happy with the quality overall, 1 nail is missing a bit of paint at the end, the other has a small mark in it, and not happy with how the nail beds look. for taking twice as much time as you state you need you'd expect at least good quality. They also charged me £30(!) somehow it always ends up being more than they initially state at this place.

Overall horrible experience, horrible attitude to customers, bad atmosphere, and bad quality. i will avoid coming here in the future.

UPDATING as per response owner: indeed i had booked 2 appointments, and because i wanted to reschedule to an earlier time but couldnt just adjust the existing booking i had booked an additional slot WITH the description: “cancel 4PM”. So the fact that you are claiming i just didn’t show up is not true! This is exactly what i mean with your horrible attitude towards customers. Instead of addressing all the other matters i’ve laid out just lay the fault with me (the customer, and by stating a lie). Never coming here again and recommend strongly For other people to do the same.

As for the price, just explain this to the customer on the spot UP FRONT and CONFIRM they are okay with it instead of just saying how much they need to pay afterwards, you know you can overcharge people that way by giving them 0 visibility on what you’re charging them for. Disrespectful to...

Previously was a regular customer and left good reviews. Now the staff there has completely changed. A week ago I called and asked to make an appointment with my nail tech I already know .They told me that they were checking her working hours and would call back. Two hours later I called again, they apologized and told me to come and that my nail tech is waiting for me. when I came it turned out that I had been deceived and that this person no longer works, of course if they had told me honestly I would not have gone there. They assured me that they would make me the design I wanted.They charged me extra 20£more supposedly for a special design, although it was a classic French manicure with powder. I said that I don't care what technology they use or how much it costs, the main thing is that the result is design and strong, like I usually do. Visually it was a normal French manicure ,but they did a French manicure with a metal scraper and all my nails hurt for 3 days. I literally couldn't do anything with my hands without pain.They did a very thin manicure and after a week my nails broke. All good reviews you see more than a couple of years ago belong to the former owner and former masters, now this salon is suitable only for those who need simply to...

DO NOT GO HERE ! They will lie to you and charge you for things you didn’t want or ask for!!!! Edited to respond to reply: I was NOT told how much it would be, nor was i asked if i wanted shellac. I was also NOT told that the prices on the board were wrong until I queried the payment - so further lies from the company. further lies.

I went in and asked for a full set of acrylics, expecting to pay £25 (as shown in the board on the window). I did not ask for gel. They did not show me gel colours. They used a normal nail varnish (I checked the bottle) but when it came to pay they charged me £38!!!! I did not ask for gel. I did not ask for shellac top coat which they claimed to have done. On their price list shellac is £8 and “recommended” but I had it put on without my consent and then charged £10 instead of £8 aswell! This all happened alongside my friend who asked for a gel removal and white tips on natural nails. They charged her £38 as well and claimed it was because they gave her a manicure - again SHE DID NOT WANT THIS AND DID NOT ASK FOR IT.

We were very clear in our instructions but had things done without knowing and then charged for things we didn’t want. They also LIED about the nail varnish being gel to...