Planet Organic - Westbourne Grove — Restaurant in London

First of all, the prices are very high. Everything is expensive.

While I'm here, I'll also mention that the prepared food from Planet Organic in the fridge aisle is more than average.

But I'm leaving this review for another reason. My partner was verbally assaulted this weekend and is still very shaken by it. She was assaulted by one of their employees... The employee was walking around in the shop with no mask on. Not even a shield (note for the most precious of the anti-masks: shields let you breathe and would at least stop droplets when facing another human). Now I know in London, essential grocery stores love to hire "exempt" employees. It's somehow a thing. Maybe "exempt" employees should be in the back, not in contact with customers? The employee was in her thirties, not overweight and had not exemption card on. I'm struggling to see how/why a simple mask would stop her from doing her job.

My partner simply pointed out that a lot of us have a wear a mask because we actually may be immune compromise, or not feeling safe enough around people that are in contact with hundreds of people a day (essential workers in grocery stores are in contact with so many people). Then walked towards the check out. Remember: a mask protect others, not so much yourself.

This employee with no mask on, came in a fury, full of rage and ready to fight, literally 50cm from my partner. She threaten to have my partner escorted out of the store. She made a scene in front of the other people shopping also asking us if we were intending to steal the groceries. This happen to the face of my partner who was actually worried about her health.

This is outrageous to hire unhinged and unstable employees like these, running around with no masks around customers all day long. What a selfish, low-consciousness person...

I will never...

I am a regular customer of Planet Organic. I love it most of the time, but the other day something very off-putting happened! For months I have been keeping track of my smoothie purchases on a loyalty stamp card thing (they stamp it every time I get one). After 9 smoothies, you get the 10th one free, and I finally had 9! So last week, I finally decided to go get my free smoothie! YAY! WAHOO! FINALLY! I was so excited! BUT THEN!

When went in to get my 10th (free) smoothie, they wouldn't give me one! I had 9 stamps already on the card so you could see I am a loyal customer, and I even brought a friend in with me that day who also bought some things, but they refused to give me my 10th smoothie. Rather than giving me my 10th (free) smoothie, they instead asked me to pay and then gave me a new smoothie card with one stamp which was not helpful at all!

I was very confused especially as all of the other places I have a loyalty stamp card at are BEYOND kind as they see that I am a good/regular customer, but the people working at the smoothie counter that day really were refusing to give me my free smoothie! And they wouldn't explain why! It really threw me off and they were not being very nice about it either!

When I asked them to explain they said, "you wouldn't understand"...which was quite upsetting as I had been REALLY EXCITED to finally go get my 10th smoothie and I left feeling so confused and sad. I honestly felt kind of betrayed as I had been excited about the day I would finally get to 10 on my smoothie card for months!!! SUCH an unpleasant...

The quality of fresh produce (fruits and vegetables) is simply outstanding in Planet Organic Westbourne Grove. The store is extremely well organised and kept improving all the time thanks for all the hard work of the staff. The fresh produce kept in cool fridge area where possible. The store Manager Kate greets you and gives such a positive energy. She walks a mile to serve customers in the best possible way. The staff is very supportive and knowledgeable. Petros knows everything about fruits and vegetables. There is also nice and very knowledgable staff working at vitamins and supplements section. I trust Tiago advice about vitamins or choosing shampoo 100%. I really always enjoy the experience.

Prices for eg for Organic loose freshest Almonds is £2.20 per 100 grams which is not expensive for such quality organic nuts. Prices for Organic freshest melons, watermelons, oranges, ginger, turmeric - all Organic!! are not expensive. The Organic Amaranth, buckwheat and even barley are the best in London. My health is inevitable improved since I switched from Whole foods and Waitrose to Planet Organic. Nuts, fruits and vegetables in Whole foods are not organic. In small local stores the fruits are not that quality and not the freshest and not organic either. It is very difficult to get Organic fresh fruits and quality Organic nuts in London.

If you want to improve your health and eat the freshest Organic food in London Planet Organic Westbourne Grove will be your store 100%! This is the best Organic store in London with...