Portobello Health Foods (The Grain Shop) — Restaurant in London

Lots of options for food and it was very tasty. Although beware the middle aged lady who serves. There were no prices of the drinks in the fridge when I went in. She started discussion drink options and offered me a "freshly squeezed orange juice". It sounded lovely as the weather was hot and I was very thirsty. She then pointed to an orange drink in the fridge and said it was that one (labelled). I was confused as I was sure she said it was "freshly squeezed", expecting her to squeeze it or have done it herself. Anyway, I gave her the benefit of the doubt and placed it on the counter to purchase with my food.

London isn't cheap at the best of times but when you go to a vegan store in west London with fresh food, you expect it not to be cheap. I was a little shocked at the price but sat down and proceeded to eat. I checked my receipt to see what the prices were broken down and the tiniest bottle of orange juice that I have ever purchased was near £10!!!!! £10 for a miniature bottle of orange juice, that wasn't freshly squeezed at all.

I took it back to the counter and explained that I wasn't going to pay that for what I received and she allowed me to swap it for something else (I think I got flapjack- which was nice), but then told me she wasn't going to give me the difference in return because I paid on card. What the hell is going on here?

It's safe to say I feel conned by this store. I can recommend the food and baking, but just beware of hidden charges and the sheer rudeness and poor customer service you...

I used to enjoy coming to this restaurant, so when my sister was visiting London, we decided to stop by for an early lunch. We chose to sit inside, and I ordered my food in a box, saying I would eat it there. While I was eating, a man came in clearly homeless and appearing to struggle with addiction along with a much larger friend. He approached me directly, asking me to buy him a lasagna. His tone was unsettling, and the situation made me feel very uncomfortable. What bothered me most was that the staff a man and a woman behind the conter did absolutely nothing to intervene or offer support, even though they could see what was happening. Despite initially saying I didn’t have money, I ended up buying him some food, mainly out of fear and discomfort. I just wanted to pay and leave quickly. To my surprise, the woman behind the counter then started offering the man drinks and speaking only to him, even though I was clearly the one paying. She never acknowledged me, didn’t say thank you, and acted as though I wasn’t even there. I felt disappointed and somewhat tricked. Instead of recognizing that I was an uncomfortable paying customer in a difficult situation, the staff seemed to accommodate the man and ignore me entirely. It seemed like this situation happens often, and they’ve become desensitized to how it affects other customers. I left feeling uneasy, disappointed, and honestly a bit foolish. I came in to enjoy a meal and left feeling tense and...

I recently had the pleasure of dining at Portobello Health Foods (The Grain Shop), and I was blown away by the quality of the food and the friendly service. The staff were incredibly welcoming and helpful, and the food choices were diverse and flavorful. I especially enjoyed the buffet-style setup, which allowed me to try a variety of dishes.

They had a small dining area and since the place wasn’t massive, we were happy to have the option to eat in. The food was also very reasonably priced, especially considering the high quality and freshness of the ingredients. As a vegan, I was thrilled to find so many delicious options that were clearly labeled and prepared with care. Also, 90% of the food options were vegan. The non-vegan options are clearly labelled.

Overall, I highly recommend Portobello Health Foods to anyone in the area looking for a tasty, healthy, and affordable meal. It's great to see a vegan/vegetarian restaurant thriving in Portobello, and I'll definitely be back to try more of their...