Pret A Manger — Restaurant in London

To whom it may concern : I come everyday to this cafe as I prefer to have a coffee and some food . Morning as well as lunch time I came a few min ago 11:15 am . I asked for a coffee and the guy behind the counter said to me “ coffee will take 10 mins “ There were three people who have been served already and they were waiting , I was the only one who asked for the order at the time . I checked orders on the screen and were about 2 and me the third . The guy who makes the coffee . Makes mine in less than a min . And he hand it to me . The guy who took the order gave him a weird look !!!!! If they don’t want us to come then simply say ( we don’t want you to come ) I am always polite and respectful as I am aware they work hard and at some points are super busy . But today was none . If could you please check on this . There’s no such a 10 mins waiting a coffee in pret . I used to have my coffee in the one close to Bond Street station and 3 times busier than this and always my coffee comes max of 5 mins when there are at least...

We went just 20 minutes before closing time, we finished our snack and we're just about to finish our cofee, but we had to leave the place in a hurry because they started saying aloud that they are closing and we need to leave immediately, in a hurry we forgot to take our hat which we recently bought it on our trip to UK, we rushed back to the place but it was locked, of course the staff did open the door and he searched for the hat but it's not there. Had they given us just a minute or two we would have gone peacefully. Out of our experience with your outlets we find the one on Vauxhall bridge road, close to pimlico groceries shop is more customer friendly. My only request from customer service point is Do not chase away the people who are just finishing up. Best wishes. From...

| recently visited Pret a Manger on Westminster Bridge Road, and I had a bit of a mixed experience. All other sraffs were really nice , but there was one guy who didn't seem to want to accommodate my simple request for less ice in my drink. I didn't understand why he couldn't make it with less ice, and he didn't give me an explanation. It's really confusing why he couldn't do that .I expect he should be nice in his way of talking and should definitely respect the customer's request, especially when it's something as simple as removing some ice as I use to get the same drink with less ice from the same store . Overall, it was a bit disappointing, I apologise if I was wrong to ask for such a...