Pret A Manger — Restaurant in London

I never had a problem with service with pret but this time I would like to highlight what I have witnessed today while waiting for my order. I came here and there were 2 ladies serving (I wish I had loked at the badges of both of them) both of them nice and polite. But one was apparently finishing her shift at that time and requested the other to call someone to came and help her (was getting busy and queue getting bigger and bigger) the lady that was staying on, with a white shirt, just kept on serving and serving alone always acknowledge customers with a smile and very sympatic and polite (she new she was struggling is not easy to serve on the till and make the coffees at same time but that didn't toke away her good customer service). This is what I would like to point out, I also work in customer service related industry and I would never walk away from my shift knowing I will leave behind a colleague alone in a super busy time even if I had to stay behind 10/20min (which I do a lot). Secondly, to the girl that stayed alone very well done and pret should be proud and prize people like her! I wish I had more hard working and people that really care about what they doing working alongside me. Unfortunately nowadays is very rare to find people like that. Just in case if pret would like to at least acknowledge the effort and the great costumer service provided from this employee I visited around 6pm on the 7th of april. The lady was wearing a white shirt had dark brown hair and the lady which was just leaving the shift was wearing black shirt and had light...

Pret @ Tothill St. has become my regular coffee shop over the past year, and over that time I have received nothing but stellar service. Hats off in particular to Shukla, Avi, and Utsal (I hope I spelled them right) for always being professional in everything they do. The other regular staff I see are also very good at what they do, but I haven't seen/heard their names yet.

Coffee is consistent (even in busy hours) and wait times are short. Staff are attentive - during my experience, if they see a guest waiting for slightly too long, they check in to see if it's something they have missed (we're all human). On those few-and-far-between occasions, despite the large volume of other guests, I waited for no more than 10 minutes total.

Clientele is mostly tourists, as this part of London is like that, and nearby working professionals.

In my experience, toilets are kept clean and are passcode-secured, so you must ask for it beforehand. The passcode does also change regularly.

I have never seen an item out of stock - the kitchen staff also do their jobs well, as I have also never found an issue with the food. Occasionally very popular items are unavailable, but that's difficult to avoid. On these occasions staff have been apologetic and have asked for a different preference, or in my case have recommended something I have previously ordered and enjoyed.

Being a pret, it has decent vegetarian/vegan options, both in food and in milk alternatives.

I very much...

I was quite annoyed with my experience and now I've had time to think about it, I'm really angry. I went into the Pret Store on Tothill Street SW1. Ordered our drinks and a cake and I asked where the toilet was, the man told me downstairs and I moved away as there was a queue. I wondered where I was meant to go toilet as that meant there wasn't an accessible toilet. As I put sweetener in my tea I spotted the accessible toilet. So gave my stuff to my husband and got my Radar key out. I let myself in the toilet whilst the man working there started telling my husband that I cannot use the toilet. I went in anyway and whilst I was in there my husband said that I can use it to the staff member as I have a radar key. The staff told him I couldn't use it as its not a customer toilet, my husband said I can as its a disabled toilet to which the male staff told my husband that 'she isn't, she doesn't look disabled'. I came out of the toilet, got my coffee, drank it and left feeling humiliated. I have a radar key for a reason. Later on I went to the theatre and was personally greeted, was offered assistance and treated with dignity which further emphasised how badly I was treated in Pret. I am disguted with being loudly shouted at that I couldn't use a disabled toilet in front of a very busy Saturday...