Prezzo Italian Restaurant Cheam — Restaurant in London

Magda our sever was incredibly rude the moment we stepped through the door firstly she told us off like school children for entering incorrectly there were two doors to choose from we were given menus however when I presented our red letter day voucher we were told we could not order from the proper menu she snatched them from me and gave us the correct one from that moment we were treated like second class citizens. After eating she spilt my husbands coffee all in the saucer she did not offer to get him another she simply placed a serviette under his cup. When it come to paying I gave her our voucher another sever then came to our table saying we needed a number I said I did not understand as I had printed off what was given to me in an email from the red letter day email it was all very embarrassing and I had to call my son at home before Magda returned and said she was sorry the app was new to them. I told magda I felt the service had been terrible and had left me disappointed she said well I left the coffees off your bill, the second server then proceeded to bring over to limenocellos which my husband said twice no thank you I don’t won’t it to which she replied you must have it my husband had to tell her I don’t drink alcohol to which Magda replied no he don’t he’s had 2 non alcoholic beers This really ruined our anniversary which is a shame as the food was delicious but unfortunately we shall not eat in Prezzos...

2023:

I began with the beef raviolini at Prezzo in Cheam—visually appealing, but disappointingly chewy and seemingly reheated. The tres gusti pizza was decent, though when inquired about chili flakes or oregano, the waitress promised to check but returned without going to the kitchen, stating they were unavailable. The pizza seemed undercooked, prompting the thought of ordering it well-done next time. The highlight was the orange cheesecake for dessert—delicious and arguably the best part of the meal. While we might consider returning next year, it's not a definite decision.

2022: I think 3 stars is fair.. family Christmas meal. I had fried mozzarella for starters. Was tasty mozzarella. Tried both sauces the Calabrese ketchup was alright but the regular tomato ketchup tasted fresher.

I also had the Dolce e Piccante pizza. If you like spicy this is the one to go for. I’d avoid the chicken on pizzas though as in my experience it dries out.

For dessert I tried the orange chocolate cake which was like a big Jaffa cake. Very good.

Although most of the staff were attentive. There were three times during the meal where my father had to go up to ask for something. This wasn’t down to being busy as the restaurant was empty. The final time he had to get up to ask someone to bring us our bill.

Pros: good Italian food. Wouldn’t say any better than good tho. Good for large groups. Cons: need more attentive...

We decided to go this Prezzo in Cheam because we are currently staying in the Premier Inn Epsom Town Centre hotel, because the Prezzo in Epsom has shut down, we went into the restaurant and everything seemed normal at first, we ordered drinks and then they came no problems, then we ordered starters 2 garlic breads plain, and our waiter came over with garlic bread with cheese, he said "Oh, you don't mind cheese on it do you, If not then I can send it back again to remake it." then we finally got our starters, and then when main courses came over we order the Seasonal Greens, and they didn't come and our waiter said, "Sorry, the chef didn't make them." We ordered them! And then he patted my partner on they back and said, "Oh! It's alright mate!" And then we tucked into our Mains, and my partner realised that the Marsala Chicken with Mushrooms, was raw. The waiter didn't even come back to see if the food and us were okay?! And then straight after mains we got the bill, and he said "Don't worry they removed the thingy." He was referring to the seasonal greens. And my partner said, "The chicken needed to be cooked a bit more, it was raw." And then the waiter said "Oh, you should have told me." And by then she wasn't hungry and started eating some of my daughter's pizza. We will never eat...