Prezzo Italian Restaurant Uxbridge — Restaurant in London

Went there with family and friends on the weekend. The food was decent but the service was a disgrace to say the least! They waiter wrote down our drinks order but two of our drinks were forgotten nevertheless. We had to repeatedly inform the waitress who kept forgetting, on a hot day with a fairly empty restaurant. The person at the bar behind us, was on her phone on loudspeaker, while we had to wait for our drinks. There was no real apology but we were made to feel like a burden for kindly reminding them.

Most of the food was good (staters, mains and kids menu); however the sauce on the chicken burger was extremely runny which made the bun soggy. We informed and showed our waitress who apologised and said she would inform the chef, so it doesn’t happen again. We all sat there shocked that she expected us to not only pay but actually eat a burger that could not physically be picked up, instead of offering to change it out.

I went over to speak to a lady who said she was a part of management (her name started with an S) and requested a new burger. She looked annoyed with us like we were wasting her time, when she finally came over and gave us a list of excuses before she left to inform the cook.

After the burger came soggy, they messed up our drinks order and gave us a list of excuses instead of just fixing it. They staff still had an unbelievable rude and arrogant attitude. If this is how they treat their customer on a quiet Sunday, I would hate to visit on a busy night. Serious attitude problems all around - customer service training would be advised for all the staff members including the management. Horrible example for the rest...

Friday evening walked into Uxbridge Prezzo with my wife and 2 kids. There was roughly around 10 people dining in. I was greated by the manager who walked us to our seats. After sitting down for around a minute, a waitress approached us to order our drinks. As we only just sat down I then asked if we could have a few minutes to settle down. The manager then came back after a few minutes and asked what we would like. I mentioned we hadn't had a chance to look as we were not given any drinks menu. He then brought some over to us and walked away.

We then ordered our food and drinks from the waitress and asked for it all to come at the same time. As we ordered from the kids menu, the desert was included. After maybe 10mins of waiting the waitress came with my kids desert. We hadn't had our starter or main yet. The food arrived, my pizza did not include the extra I asked for and one of the pizzas for one of kids. After they sorted this all out, the waitress then came with a plate of calamari and walked off. I then got their attention and mentioned we already had our plate and she took it and left.

Once we finished our dinner I then asked for the desert to come back. It came and the ice lolly was one that seemed to be at the bottom of the freezer it was literally a chuck of ice. I then mentioned this to the waitress who then said it was their last and nothing they could do. I paid the bill with no discount offered on the missed out extras the rubbish service I recieved.

Overall the food was good, but the service...

My first visit here to this branch of the Italian restaurant chain. I came with a friend at 4pm on a Saturday. First impressions were "is it open ?" and "how do you get in ?". From the outside, it seemed to have a dark interior. Tried the door to the left of the premises and it pulled open to admit us. We were quickly greeted and asked where we wanted to sit. Looking around inside it seemed quite spacious and lighter than I had expected. From the clientele present at the time, it was obviously popular with families. The menu offered various pizzas, pasta dishes, desserts and on the rear, a full page of alcohol and non-alcoholic drinks. Compared to another branch of the chain that I visited recently, my impression was of a limited menu. My friend, a vegetarian, selected a Goats Cheese pasta dish with me going for a meat lasagna. His looked good and mine seemed very juicy. On tasting, my friend was happy, whilst I had the impression that mine was not piping hot despite being warned that the plate and dish were hot. It was OK but nothing to rave about. My friend declined a dessert and I had a Raspberry Sorbet, which although small (two scoops) was very good indeed. With no starters, two mains, one dessert and one pint of Peroni and a soft drink, the bill came to just over £37. Would I come back, possibly but not...