Rasa N16 — Restaurant in London

Train your staff some table etiquette!!!

We were a group of 7 work colleagues and our Keralan experience ended on a sour note. Wish the staff had been trained for some table etiquette. Just as we sat down, in matter of 10 minutes, the guy serving us came thrice asking for drinks.. I mean let us settle down a bit! Then while placing the order for mains, I started with breads because that page was open on menu for me, but the guy insisted to start with “Dosa, then mains, then breads”. And when I stopped, he goes, “ this is it” ! One of those restaurants which want you to order more, glad I didn’t budge and we ordered enough food which we were able to finish happily. They seemed to be in a great rush to serve and make us leave. The same guy, came to clear the table and one of my colleagues who hadn’t finished yet, picked up her plate as well, she asked him twice to leave it. Worst was at the end was he cleared the table and without asking us for desserts put the bill on table. That’s when I spoke to the other staff member who was not at all apologetic about the whole experience and pointed out that the table was reserved only for an hour and 30mins which we weren’t aware of. He insisted that it’s given when we book but the colleague who booked didn’t see it and we could have been informed when we sat down. The server then very rudely picked up the bill and said will get the desserts menu now which obviously we declined. I am rating Rasa for their starters and Rasam, masala and chilly onion rawa dosa, appam & parotha. Curries weren’t that great and didn’t give me a true...

OK was a food, I'm not a expert, but in lemon rice I found some hot peppers, small one's, I was hungry, my friend wanted just conversation, idknw why but waiter decide put us next to door, OK, t thought maybe fooly booked... During the process, only few tables was full, place was empty, OK we started from starters, it was some kind of pancakes, bit to cold as 4,5£,then it's time for a main meal, as I mentioned before, lemon rise with hot peppers inside? I'm not a expert. The thing wich I dnth recall the name, was good like a soup, with some stuff, nothing special but OK, juice, mango juice, was the best of it, with nice pepper mint on top. After my friend left, I asked what payment is the best, they ofcource prefer cash, it was not much, but they asked for tips aswell:D, OK, then cashier started asking me about my lovely friend who is artist aswell as me, I found it funny so I proceed: no we not here to make relations, kisses or smthng, just to talk about projects on the go.... Guys was so intimidated, AND passionate about my friend and me.... Atmosphere : i liked loads of rigth Deitys, just my Ganesh in front of me had only one tooth..... So shame, I wanted real experience, I get it...... Food OK, just guys, its not your bussines, my friend is my friend. Hope that you will ceep on developing, wish you very best. About lemon rice:I'm not expert, but first time see this...

delightful experience. I am usually dissatisfied with many Indian restaurants and with good reason. The food is usually of poor quality and the service is lackluster. Rasa was a pleasant surprise. We were met with a friendly smile and seated at a table of our choice. The medu vada was pretty good and served with a fresh chutney. The okra and the eggplant dishes were excellent as was the payasam. The chapatis were freshly made to order and served off the griddle. The portions were generous.

The service was attentive throughout. The bill was quite modest for the amount of food we ate.

Whey only four stars? A Campari and soda should not be a difficult drink to serve with a lemon garnish in a tall glass. Mine came in a brandy snifter sans garnish and rather heavy on the Campari. The mysore bonda turned out to be potato bonda with the same stuffing as the masala dosa, They were both good on their own but disappointing together. I'd order a beer next time and avoid ordering these two dishes at the same meal

And a special call out to the busy young waitress who was doing an outstanding job. Restaurants are about hospitality as much as about food and she has that in abundance.

We will go back and often.

I suggest they add one or two more Kerala dishes like an authentic avial and a coconut stew...