Red Rose Tandoori — Restaurant in London

I ordered yesterday through JustEat and my order was delayed by 40 minutes without even telling me. I tried contacting within that time whilst waiting and the line was continuously engaged. When the food finally arrived with this restaurants driver giving excuse about restaurant being busy. I went to dish up the dinner and could see all water on top and underneath of each dish. I felt it and everything was stone cold so that tells me my order had been sitting there for the 40 minutes before they even attempted delivering. It was so late so I contacted Just Eat this morning to tell them that the food was so late and cold and they asked as per their policy that I contact the restaurant to ask them to contact JustEat so they could process a refund. I contacted this restaurant about 45 minutes ago to explain everything and spoke to the manager who was extremely rude and refused to ring JustEat and just wanted to send free food. Why would I want more food from a restaurant like this. He was shouting down the phone at me saying “you ring not in my business time” and when I asked when he just said “you just ring as it’s your responsibility”. How rude!! Well I can tell you I’m pretty sure it’s your responsibility as a restaurant manager to understand a customers complaint.

I contacted Just Eat again who have now just processed a refund for me so I never have to deal with the rude manager/owner of this terrible establishment.

We was loyal customers of these but they just lost customer from here and anyone I know.

Anyone thinking about ordering from here think again.

Learn some basic customer...

Avoid avoid avoid!!! What a terrible experience, I ordered: onion bhaji, chicken madras, pilau rice, garlic naan, poppadoms and a beer. The chicken was extremely dry, I would estimate the chicken had been sitting there probably days for it to be this dry, my garlic naan was cold and my rice was basic. The atmosphere was non existent, no music, no ambiance just staff talking very loudly in there language. Throughout my meal I was constantly hurried up, even though I made it clear I was fine. It got to a point where I actually asked "are you closing?" Because I felt very rushed even though there was two hours before closing time. The man serving me was very rude and emotionless and took away plates I was still clearly eating from without asking! It's a shame none of these staff did any training on customer service before opening a restaurant. There was a lady waiting for a collection order and once she had received it and was walking out the door, she smiled nicely at me and said "bon appetite" that was the highlight of my dinner and I was very thankful that there are some kind people out there, to at least recognise it doesn't cost anything to be kind! Needless to say I won't...

This is a stalwart restaurant of Upper Holloway (did you know The Darkness once dined here?!) and I hope it never goes.. the service is shocking (I don't think they ever want people to come in and even when they do it's likely to be the only table occupied!) and I think they're genuinely scared of walk-ins. Every time I've been it's been a shock to them that anyone would. The delivery riders are quite busy though, which should tell you something...

... the food is amazing!!! So it's basically your British Indian favourites. You won't be surprised. The normal balti, tikka masala and vindaloo type things. But they are all supremely prepared. Poppadoms and chutneys great, too. The wine was decent (but, hey, it's British Indian: what do you expect?!). Cobra or Kingfisher also available, of course!

Toilet decent enough.

But ... It's really cheap. Really decent and tasty comfort food this good at these prices (£40 for two with a bottle of wine,) doesn't come around that often.

I'll come back again. And...