Red Rose — Restaurant in London

After visiting red rose I felt like I had to leave a review which I do not normally do so here we go, on arrival I was the only person in there first impressions was good nice decor but don’t be fooled by this after looking at the menu I asked the waiter if I was to have a balti would it come in a proper balti dish as I like to eat it that way in mid discussion the owner comes over asked what’s a matter I told him about the dish what I wanted he then asked me if it was my first time to a curry house😂 I explained to him I live in leicester and have had many curry’s and I know what I’m talking about, so he reassured me it comes in a balti dish 😅(great) I also asked for my chilli panner a little crispy so I wait, first up the panneer like soggy cheese no crunch I felt disappointed and worried about my main surely there not going to mess this up I’m the only one in here remember, over comes the waiter with my dish. I look at him and he looks at me I gently say what is that dish ? He replies balti dish again I gently say that’s not a that a dish so manager comes out we have words I kindly asked you for a balti dish he swears it’s a balti dish can’t win with these people, so attempted to eat it the chicken was tough but the sauce was ok at best , as I was sitting looking outside I noticed another curry house opposite!! Very busy smiling faces So my advice to anyone wanting a curry is maybe try the one across the road they might give you...

Very disappointing. Ordered Thali for collection. Changed a couple of items and paid the extra. I got there on time but had to wait at least 10 more minutes and then when I got my order I gave it a quick check and there was no nan so I had to go back and wait a further few minutes for the nan. To be fair that was the nicest part of the whole meal, the rest was very average. Anyway when I came on to the main meal, the rice was just a plain rice not the mushroom rice I had paid extra for. Very disappointing. So when I had finished some of the meal (I threw half of it away) I called the restaurant and explained the situation to the manager and he offered to refund just £2 - the difference in what I had paid and what I received. This seemed to be a bit of an insult to me but he didn't want to budge. When I suggested a full refund he got quite shirty and said he would have got someone out to me straight away. When I am half way through a meal I really don't want to wait a further 30 minutes for the rice. His reply was that mistakes happen and I should just accept that. I don't think 2 major mistakes with a simple takeaway is acceptable and the attitude was appalling. So when I said I would leave a review he hung up on me - very professional. They are all smiles when they are taking your money but it all changes when they...

Used to go here all the time for birthdays, but this time booked a table for 1:30pm for 15 people. They happily accepted the booking on the phone but when we arrived the first thing we were told is "we close at 3" - very rude considering they knew the party size in advance and accepted the booking. None of the staff serving smiled or made any attempt to make us feel welcome, just tried to rush us out of the door. We finished our food and paid by 3:30, and then one of the waiters came to the end of the table and announced "I think you should call it a day guys" effectively kicking us out. The food is always good, the owner is lovely, but the staff are unpleasant and not friendly at all, no smiles or jokes. It's always been a strange atmosphere, but this time was the last straw: plenty of other places in Surbiton where the staff are nice, just...