Sable D'Or — Restaurant in London

The quality of the food was excellent but the service was abysmal, even though it wasn't busy and there seemed to be plenty of staff. We ordered five drinks and initially received two drinks that we hadn't ordered (in takeaway cups, despite the fact that we were eating in), while three of the drinks we did order sat on the counter for ages. They continued to ait there while we waited for the other drinks that we had actually ordered to be prepared. The pancakes we ordered didn't arrive at all. We asked the waitress to check where they were and she said they were on their way. When they didn't arrive after about 15 minutes we asked the manager who the then went into the open kitchen, apparently to make them himself. They were delicious when they arrived, as we're the pastries (which was the only part of the order that was served as requested). I was hesitant about submitting a negative review of an independent local business as I know it must be challenging to operate in the current environment, but the poor service has put us of returning and I hope the manager is able to act on this feedback and make sure that the quality of the service matches the quality of the...

The staff are friendly yet there was a miscommunication and I was charged expensively for 3 small salad portions. Tried this for the first time and wanted to have some salad and I asked how much. I was told they weigh it and mine came to £7. As it was my first time, the staff assumed I was taking away and when I said I'll decide about my dessert after I finish my salads, she then said oh it's different for dine in. It's £12 for 3 salads. I told her I didn't want any more since I was still gonna have some cake. So she just put my salads on a plate and I went ahead and had it in the restaurant. After my dessert, I asked for the bill and I was charged £15 for 3 small salads about 600 grams plus the cake. I asked if she still charged me full price for the salad and she said "yes, sorry." That's all. I wasn't even offered to take home the rest of the salad that made it £12 since I won't be able to finish them. Bottom line is, lots of miscommunication and assumptions made and it all felt final. Anyway, food was good but expensive. Not very much different to others offering tasty healthy salads and cakes. Not thinking of visiting again or at least...

I just want to share my experience but also get people to understand. The first time I pop into this lovely Sable D'Or on a Monday morning they were so help so much and understand when i explained that I had an Austic son who has sensory issues and taste issue my son had.

I can't remember the man name or the lady's name but they both made the effort and went out of their way into the kitchen to make the food items and hot drink that my son could eat. And I left with a smile on my face. And my Austic son was so happy 😊. So I want to thank them both. And if i see you next time i will thank you in person . And thank you so much for your understanding and help.

My second visit was not as comfortable as I my first visit. On a Monday morning. Their was another man and lady on duty who find it difficult to understand about my Austic son issues. So I just end up leaving with only 2 cold drinks. And nothing else. My Austic son was very upset and he couldn't understand why the man and lady could not help.

I just need to get people to understand and were they are...