Really disappointed with the staff here. We had booked a table for 12 to watch the Arsenal game last night (this was very clearly mentioned in the booking), we were 3 mins late for the 15 minute window mentioned in the booking policy and they’d given the table away. I appreciate its their policy, but you’d expect a bit more hospitality toward returning customers than they showed. We were there to watch a game kicking off at 20.00. had booked a table for 19.00, it shouldn’t make any difference if we arrive at 19.14 or 19.18.
Also worth mentioning that the table that had our name on it wasn’t the same table that had been promised to us in the email, it would’ve been a squeeze to fit 12 people on it and we’d have had a terrible view of the screen.
I asked to speak with the manager, and was told he wasn’t available. If you want to treat good customers that way then at least take the time to speak with them rather than passing messages down the bar via the mildly aggressive bar tender.
I’ve been visiting this pub for 20 years and now sadly won’t be returning, or recommending it to anyone.
Luckily their competitors over the road were able to accommodate us. Big up to the Old Dairy! Much friendlier staff, better food too. And the less said about Stapleton taverns hygiene...
Read moreSit yourself down, let me tell you a story about The Stapleton Tavern. Once upon a time, as London town sunk in to twilight, I found myself tired from a hard day of work and in desperate need of a drink. On a mighty quest, I went, around Finsbury Parklike a thirsty vagabond. Alas, no bar in the vicinity could satisfy my mighty needs. The drinks turned to ash in my mouth, the barstaff, corrupted by evil. There I was, stranded, sober and on the brink of a mental shutdown. But, wait- There, on the horizon, I saw it. The Stapleton Tavern. It glimmered in the distance like a shiny beacon of hope. As I entered, I had to reach for my shades, as here, I could tell my future was bright. The beer glistened, like the shiny nectar of the gods, the barstaff where wonderful, they felt like family, I finally felt at home. There was one cheeky chap, I'll never forget his name, Stuart Anderson was it? That lovable smile. I'll never forget the way he poured my pint, pure perfection. It was art. I stayed for another, my time there was like the shadow of a unicorns dream, a whisper on the lips of a ghost. I shall return for many years to come, the The Stapleton Tavern, home from home. 10/10...
Read moreWanted to spoil a friend visiting England with a Sunday roast. Heard good things so thought would try. Unfortunately it was so dreadful. The service! The waitress was more concerned flirting and chatting to the chef and her friends than taking our order. We had to call her eventually to take our order. We had the sirloin roast. And was absolutely like jerky! So tough! No flavour. Cooked dry. No steak knives. The roast potatoes tasted old and cooked a few days before. And way to hard. Not even crunchy. Just hard and stale. But we were so hungry and paid £18 for it. We ate it. We then sat for over 20 mins with the dirty plates in front of us while the waitress set up tables that she hadn't even wiped down after people left and continued to talk to the chef. Eventually I had to ask the gentleman waiter to remove our plates. We were debating having dessert. But the service was so so so awful and after such a let down on the Sunday roast. We honestly just wanted to get out!! I would highly suggest training for the waiters and perhaps a slightly different approach on the roast beef. The service was shocking!! I definitely won't be back and sadly...
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