Everything in the branch was fine, but the sandwich artist I saw was cutting corners. I asked for a Chicken Tikka Footlong, but I see my Sandwich Artist sprinkle the protein on instead of using a scoop like they usually do. I confronted him, and he said it is equivalent to 2 scoops. I took his word for it and went home to try to feel that I could taste my salad and sauce much more on one half of the split-6-inch. It doesn't help either that the branch charges £8.69 for the sandwich. I don't know whether it was just that specific Artist who only does this, but there was another worker watching him and he did nothing about it. Don't come here if you want your full overpriced sandwich's worth. Sandwich is already expensive to begin with, we don't need workers cutting corners just filling the surface making it seem "enough" when it...
Read morePoor Customer Service – Subway Ilford (30/01 at 2:30 PM)
Disappointing service I received at your Ilford branch today (30th January) at approximately 2:30 PM.
A female staff member, whom I will not name was extremely rude and dismissive. She ignored my request, displayed a poor attitude, and even slammed the ingredients onto the baguette in an unprofessional manner. Her behavior was not only unpleasant but also fell far below the standard of customer service I would expect from Subway.
I believe customer service and professionalism are crucial in any food establishment, and this experience left a very negative impression. I would appreciate it if you could address this issue and ensure staff are properly trained in customer service and respectful...
Read moreNot one to complain - Yeah they get the job done but their customer service is terrible, they're not welcoming at all... not even a smile. I just feel awks when I'm there. I also heard the customer next to me kindly ask if the staff member could start her sandwich again (she only just started making it) as she was a vegetarian and the member of staff was touching meat to make her partners sandwich then using the same gloves to make hers. Immediately both staff members stared at each other and gave the woman dirty looks and started moaning at her. I mean come on, yeah it's inconvenient but if that was me i would have just apologised. I don't know, maybe they just don't get paid enough to provide decent...
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