Sushimania Edgware — Restaurant in London

We came over an hour before closing time and the waiter was so angry and rude to us about it, rushing us to a table and telling us to “hurry up 😒”. As he goes to walk away he bumps into me really hard even though i wasnt in his way and doesnt say sorry or stops. They refused to let us get the buffet menu (fine that’s understandable) and then throw a regular menu at us and leave. As we sit and write down our order we keep seeing them ignore other tables. When we finish we tell him we’re done and he snatches the sheet and walks off. 20mins pass and we get nothing. After like 40mins we get 2 items out of the 10ish we got. This is after they tried giving us the wrong food twice. Then we get a platter of sushi thats all warm like gross room temperature warm and HALF the platter isnt stuff we got? We tell them and he’s so rude saying stuff “but it’s on the system this is ur food?? Wdym?? 😒😒” as if that’s our fault, and then he tells us to just “not eat it”. 3mins later he comes to our table and says “do u want the bill? 😐”… What bill? For WHAT food? We tell him this calmly and he says “the kitchen is closed you should’ve told us we cant make u the food what r u even missing?” Also, the table next to us ordered like ten things 10mins after us and they got their food in 10mins though they didnt seem very content with the taste or quality… Another waiter comes and asks us what the problem is and we explain it and he goes “Relax dont shout at me 🙄” when we were calmly explaining what happened (we are very hungry at this point?). They then bring the BILL and it has all the food we ordered (AND DIDNT EAT) and a service charge?? So explain exactly how the food not on the system but printed on our bill?? Anyways, we paid for what we got after having to calculate it all ourselves and left… The food was not nice, like cheap supermarket sushi. The only good thing is that we werent scammed for £20pp on all you can eat food thats gross and wouldnt even arrive. Would not recommend this shop to anyone. Better sushi restaurants anywhere else and even fast shops like Wasabi and Itsu taste better and have nicer service. Not to be cliché but would rate 0...

Having not ordered a takeaway from this restaurant for some months, being that we had previously had issues with finding an insect in one of the dishes, my daughter decided to place an order last night- she was told that the home delivery would be received within 1 hour, over 2 hours later we were still chasing and had a number of phone conversations with Judy who couldn't have been more unhelpful, as instead of being honest and saying there had been a problem she kept saying we would receive it within 10 minutes, and then when 10 minutes had passed we would call back and she would say another 15 minutes and so on- we even received a phone call from the lady who was delivering the food to say the road was closed between the restaurant and our house- this was not true . The food finally turned up and it was understandably cold, I called to speak to the manager , and was told by Judy that, unless I wanted to call back again Tony would call me back very soon- needless to say we received NO telephone call, no apology despite having paid the full cost of the order and a tip to the driver- as we felt unlikely to be her fault. Would we go back and try again - a very clear and resounding NO - there are many other local companies, including Kiyoto and whilst they don't all offer delivery at least you get fresh/quality food and it is ready for collection when you are told it will be rather than having to go round and round in circles getting as frustrated as we did by the team at Sushi mania in Edgware- and if anyone is unsure then look through the negative reviews they have received as most of them seem to show a similar story/experience of customers having to endure the same treatment- surely they would be better to just say we are to busy to offer delivery but if you want we can provide a collection- I would suggest that both Judy and Tony are given some extra training in regards to how to deal with customers and to be made aware that honesty is really the...

Love getting there for the half price option! Delicious and fresh food! Been going there for years! Maybe not worth going for the all you can eat with children as i ended up paying £100+ For 3 adults and 3 children (ages 5, 3 & 1) They were going to charge me for the baby but the waitresses amended the bill as i wanted to speak to the manager. The 3yr old hardly eats so i though she was also exempt but nevermind, i think we overpaid for what we ended up eating (amount of food wise) Otherwise only adults is worth the money for the all you can eat menu.

I have to edit my post as i was extremely surprised and disappointed to the attitude of some staff yesterday 30th Sept. 2023. The two Japanese ladies one which alwas has a straight face and the other lady that is behind the bar. We visited with my 3 children one being 16months. Towards half way of our lunch i could see those two ladies taking in Japanese and pointing with their heads towards my baby, (which inevitably dropped food on the floor) i mentioned this to my partner and we felt uncomfortable. Later i took my girls to the loo and when we came back, my partner told me that one of the ladies gave him some blue paper to "clean the floor before we leave", he shocked said "ok". I was absolutely socked as I am aware that my son drops food and I ALWAYS clean his mees everywhere i go. I even leave my table tidy! I'm those kind of people. Baby is learning to feed himself! It was unnecessary for the lady to do that! I found it very unprofessional! I am a usual customer there and I have never encounter this! I must admit that about 2 weeks ago i saw 2 young men arguing with one of the two ladies and accused her of being racist toward him. I don't feel the ladies are happy working there, but we as customers shouldn't pay for that. The manager wasn't there, so i couldn't talk to him.

With sadness i don't think i will be visiting this...