Sweet scoops desserts — Restaurant in London

I ordered on Uber and one item was missing so I called the restaurant to let them know straight way someone said that they been having problems with drivers stealing items which I said that’s not my problem. He then went further and told me that was only 2 options either the driver stole it ( which is impossible because the bag was sealed) or it was me that wanted another item ( I ordered 6 cakes) why would I bother calling for one cake to be replaced if I had got it? He then said wouldn’t be his staff because they know what they are doing. He went further and started accusing me and the driver of stealing when was them that didn’t put in the bag. He went further and said if I wanted I would have to go and get myself I told him no because I paid for service and delivery. He said it’s not his problem. And then decided to be rude and swear at me, this is a disgusting human and shouldn’t be working because his customer service is never I’ve ever seen. I work my self for a place where we deal with Uber eats and has happened where things were gone missing but we don’t blame the customer of stealing as it could be a mistake from us but not this guy he decided that was only 2 options either I have it and wanted to get another one ( even doe I paid for 6 cakes why would I complain about 1 cake) or the driver stole it but never his mistake. Very unprofessional and...

Very rude and disgusting customer service. I came in, and there was a delivery driver who was there before me, I waited patiently for a good 8 minute's, the staff member serving at the counter didn't even say, "good afternoon, hold on with me, I'll be with you soon", so I sat down on the seat's next to the counter and waited patiently, then another customer came in, he came straight to the counter, the staff member deliberately ignored me, and said "good afternoon" to the other customer and served him immediately, and he never told the customer, "sorry, I'm afraid this gentleman was here before you", I didn't say anything, I just bit my tongue, and just walked out straight away, but this is very disgusting behaviour treating a fellow Muslim like this, just cause I'm not wearing a Thobe or a Kufi hat, it doesn't mean I'm not a Muslim, I never said anything, and I didn't shout, but you see, I like to go to these place's just to test you type of people, it's OK, never again will I be going back to Scoop's, I'm finished with you people, I'll just stick with Kaspa's or Cream's (I think they're called), they might be a bit more expensive, but at least they have much better customer service, never again, very out of order,...

My family went today, we love having this business nearby and want to support it. The ice cream is good and the staff are nice. However, (I tried to find another way to contact the owners but there is only a phone number to the shop) we got our 18 month old a scoop in a cup with a spoon. Unfortunately the spoon is such cheap plastic that it broke in her mouth, the same happened to one adult. It broke with very little pressure and cut her lip with bits getting stuck in her throat. We luckily got it all out and no real damage was done but it could have been very serious. We would request that the shop thinks seriously about what they use to serve, for both safety and environmental reasons cardboard cups and wooden spoons would be a lot better. (The really wrecked spoon was our 18 months olds, the shards are what we fished out from her mouth and top...