Management really need to assess the quality of the food, pricing and standard or service. We ordered 2 coffees, 2 juices and 2 meals and it came up to over £40! £12 for a eggs Benedict is crazy for a cafe in Kensal rise and £4.50 for a fresh juice! The bacon was bad quality, the iced coffees were mostly water, the bread was toasted in a grill press and came out flat and hard. My side was forgotten after I reminded them twice and the food came out cold.
It was New years day so they were busy which is understandable. But when we asked for the money back for the food that wasn't brought and a good will discount on the sub par coffees the main guy didn't want to listen kept waking away and barely gave eye contact. The girl was very sweet and tried her best. We got the money back for the forgotten side and half a coffee.
They said they couldn't offer a discount as management would take it out if their pay which is not okay for them. Mistakes happen and the staff shouldn't have to pay, if management don't staff up enough for busy days and care about their customers they would give an allowance for this kind of thing. Most of the team tried their best but I think their hands were tied by poor and strict management. One member of staff was not very apologetic or understanding and him ignoring us made the issue worse as we felt unheard, ignored and like we had to fight for the small £5 that we did get back. Like I said the girl was very sweet and...
Read moreHad an Unpleasant experience. Definitely would be my last visit at this cafe. The waitress was rude & unwelcoming; she was unwillingly taking orders, she got even annoyed when i quickly changed what i initially ordered which didnt even take a minute since i placed my order and she also kept on giving me an awkward look which made me feel so uncomfy. I dont know if she has got some issues with certain nationality because i definitely felt discriminated by this waitress. Definitely not gonna recommend and not gonna comback. Writing a bad comment about business is not really my style but your waitress really needs to learn the basics of...
Read moreMy mum goes here for certain reason and me and my sister gets something to eat while we wait. The food here is spectacular. The presentation and the taste aswell. We ordered the chicken sandwich and it was literally one of the best sandwich we have ever tasted. Also the drinks are really good especially as the make the drinks from scratch by juicing the fruits, which is really good. I really love it and the staff are really kind and welcoming and u can go there for some alone time or to do some work aswell. They serve a range of foods but I don't know if they serve hot food because I never ordered any hot food when I went...
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