Taste of Lahore Cricklewood — Restaurant in London

Food is ok, expensive. Manager needs public relations training. Staff member did not serve me, staff member did see me.i waited at table approx 5 mins, i was then overlooked by the same staff member, who served other customers who came in to the restaurant shortly after me. So i got up and walked out of the restaurant, and took my money to a pizza shop. I called back a few days later to taste of lahore ( i gave this place a second chance by the way ). the manager asked me why i left. I tried to explain, the manager would`nt let me explain as he was arguing with me. i did gave the manager his 60 seconds on the floor. But the manager did not give me my 60 seconds on the floor, as the manager was still arguing with me. how and why did the same staff member overlook me, was it incompetence, or was it a racial thing ? If it was a racial thing. i wont go to that taste of lahore again.... here is my 60 seconds...

Lovely workers at the restaurant. I ordered via Just Eat. I rang the restaurant to ask the whereabouts of my order and it turns out the delivery driver (from JustEat) accepted the order but wasn’t turning up to the restaurant. I tried to contact just eat directly - I tried calling and everything - but couldn’t get through. So I rang the restaurant and they managed to get through to JustEat for me. And sorted my issue out straight away and got them to send over a different delivery driver as the initial one who accepted it was taking the mick. It was so lovely of the restaurant to help me out with that.

The food still arrived nice and warm. Taste was brilliant. The service is just amazing. Even when eating in the food comes nice and fast. I’d definitely order from here again happily. I’ve been going to this branch for years. They never let me down. One of my favourite places. I...

Losing their quality. Purchased 2 large chicken tikka rolls and and a large kebab roll and a large chips. I paid £24. Transaction date 19/11/2016.

The naans were cold and the chips were horrible and oily. As a regular customer, I called them to complain - the attitude I received was overwhelmingly negative. The person on the phone said that if you come back and get a new portion of chips they will still be the same. So my response was to explain my dissatisfaction and post this review.

How to improve?

1. Apologise to customers if they are not satisfied with the food.
2. Show some empathy with their concern.
3. Ask them what you can do to make things right.

The quality of Taste of Lahore Cricklewood has declined over the last 18 months and this is disappointing. I shall be taking my business elsewhere...