The Charlotte WATERLOO — Restaurant in London

Booked a table for 4 and called to check that we were going to get a normal table and not a high one and received confirmation. When we arrived I talked to the waitress and said that I had a booking under my name. She did not know the password of the computer so she left to continue collecting glasses and left us there standing for about 10 minutes. Once finally someone arrived we got showed to our table and it was indeed a small high table. When I reminded the waiter about my booking he said that’s the only one he had, either that one or nothing. I then went to the bar to order. Asked for a Stake and got told you were out of stakes. Asked for a pint of neck oil and got told that you were out of neck oil. I then ordered something else and sat down at the table. Waited for 20 minutes and only one plate arrived and you did’t even bring any cutlery, just chucked the plate in the middle of the table as it was. I stood up and grubbed the cutlery myself from the staff area. After 10 more minutes someone came to tell us that there has been a mixed up in the kitchen and the plates where going to arrive soon. Food arrived a bit later. I honestly don’t know how you could have done worst than that. Seemed like the place was managed by a bunch of school children. I am not asking for your team to go the extra mile and be super friendly or anything like that. Just asking to get what I booked and what I ended up paying for. Looking at this experience your website sounds like a scam. Focus less on marketing and more of doing the bare minimum expected from...

Went for Ribs and Rhythms night which is regular Tuesday offer at this American themed sports bar style venue that's opened up under the railway arches near Southwark station. First visit to the venue, and found all of the staff very friendly and welcoming, especially Kiki the manager. Big portion of ribs with a great sauce - not too sticky and sweet, but very tasty. Love the decor and vibe of the venue, and already made multiple bookings to go back including their Burns Night event and Superbowl viewing event. Considering they've only been open a short while, very impressed with the service and thought that's gone into the whole experience - food choices, decor, offers etc. Wasn't aware of the Secret DJ app, but will certainly use it in future. I can see this becoming a firm favourite with local residents and workers alike, and great location very close to Southwark/Waterloo East stations and short walk to Waterloo. Looking forward to warmer weather since they have an outdoor area too. All in all, just the sort of lively place where you feel welcomed by the staff, that the area has been lacking for some time considering so many bars/pubs are filled with tourists or people coming for theatre etc. Highly recommend you check it out. The upstairs is a more formal/classy restaurant area with some nice booth seating, whereas downstairs is the lively bar with table seating as well as high-tops, and lots of sports screens showing...

The Charlotte, a fabulous pub located in London's Southwark!

Firstly, the food at The Charlotte is nothing short of exceptional. Whether you're in the mood for a classic pub favorite like fish and chips or something a bit more adventurous like the steak and chips, you won't be disappointed. The flavors are bold, the portions are generous, and the presentation is stunning.

Next, I have to commend the staff at The Charlotte for their outstanding service. From the moment you walk through the door, you're made to feel welcome and valued. The staff are friendly, knowledgeable, and always willing to go above and beyond to ensure that your experience is a positive one.

Lastly, the atmosphere at The Charlotte is simply fantastic. Whether you're stopping in for a quick drink after work or settling in for a leisurely meal with friends, you'll find that the vibe is warm, welcoming, and inviting. The decor is stylish and modern, with plenty of cozy nooks and crannies to relax in. And with a lively crowd of locals and visitors alike, there's always a great...