M&S Simply Food — Local services in London

I order food to go for a team lunch. I was assured that the food would be ready for when the store opened. However when we got there to pick it up, it was not ready. They staff were nice and kind so they managed to get the order ready while we waited. When we got the bags full of our order I have a brief look and noticed 1 item missing. The lady said that the warehouse did not send it so had to get the item from the shop floor. I got back to the office and unpacked the bags and realised a tray of sandwiches were also missing. I could not go back so I tried to give them a call. Customers service in a call centre picked up and said they would transfer me to the store. The store did not pick up and the line went dead. I have to leave a meeting to get the missing tray. When I got to the store the lady I had got my order from was just about to go home. Luckily she helped me and said the warehouse did not send the missing tray of sandwiches and got it from the shop floor again. If you do order click and collect, make sure you get all your items before you...

Marks & Spencer on Southwark Street is a fantastic shopping destination! The store is always clean and well-organized, making it easy to find everything I need. The selection of food and clothing is top-notch, with high-quality products that consistently impress.

The staff is friendly and helpful, always ready to assist with any questions or recommendations. I particularly appreciate the fresh produce and ready-to-eat meals, which are perfect for busy days.

Overall, this location offers a great shopping experience with excellent service. Highly recommended for anyone looking for quality and...

At a time when Covid cases are at an all time high the 2 staff assisting the self check-out tills not only didn't make any effort to stop cramming people together in a small space but has the gall to approach customers without any sort of face covering! Neither of them! We had absolutely no space to distance even the slightest! We are very very grateful for the effort the all essential workers have done through this intense situation, and as someone that worked in customer service for many years I empathise immensely with the unseen struggles they often face. But seriously, this is just...