The Fulham House Cafe, Brunch & Restaurant — Restaurant in London

The Fulham House was very much not a full house when we visited, although to be fair that was a Monday lunchtime.

All quite disappointing really: couldn't understand straight-forward request for apple juice with a bit of tap water to top it up. I explained it twice. I got given two separate drinks and had to pour the water myself causing splashes. although it was almost empty, when my friend arrived it took ages for our order to be taken. she brought tea for my friend who noticed it looked like black tea not green tea which she had ordered, pointing this out. Waitress then argued it was green tea. It was clearly black tea. We went back and forth until i suggested she smelled it. No apology, just took it away and then brought the correct one saying boxes got mixed up. we both ordered shakshuka but were a bit surprised that when it arrived it did not contain two key items that had been listed on the menu: halloumi and chick peas. Instead there was feta and no obvious substitute for the chick peas. We flagged this and she explained it away by saying that they had a different chef. Now, really if a menu states specific ingredients, especially ones like halloumi which really is quite a distinctive item, you either ensure the chef provides those ingredients in their version of shakshuka or you change the info on the menu. Feta is also very distinctive item and some people just don't like goats cheese. Again, no apology. She offered to change the dish for something else without asking what we might want or even suggesting that they grill a bit of halloumi and add it. We said no because we'd been waiting quite a while for it and I did need to crack on with my day afterwards. basically the shakshuka, as a result, was really not very filling. Not a generous portion anyway, with two very small slices of toast to accompany what was basically two small baked eggs with a small dish of slightly spicy tomato& pepper sauce sprinkled with bits of feta. I was hungry only two hours later. for an apple juice, a cup of green tea and two inadequate shakshuka dishes we paid £31.50. Which really is taking the Mickey to be honest. No offer to reduce the bill or add something in goodwill.

On the plus side the decor is lovely and the chairs are comfy. It has good air con too. Rather too good as I was freezing and it was 25 degrees outside!

Sadly, we won't be going...

This place is amazing. When we ordered our food, the waitress proactively asked if we had any allergies. As a person with several food allergies, some of them severe, I was already pleasantly surprised at the fact that they proactively asked. I ordered the caesar salad and a chai latte, and the person I was with ordered a chai latte and the French toast. The waitress came back to make sure that the ingredients of the chai latte were okay, sitting down with me to go over the ingredients one by one to ensure that there was no risk of me getting an allergic reaction. When the food arrived, I admired the looks of the French toast, to which the waitress immediately said that I shouldn’t eat it as it had one of my allergens in it. I greatly appreciated the fact that they paid such close attention to making sure my food was safe and not cross contaminated.

The food and drinks themselves were amazing! It was very flavorful and the drinks arrived at the exact right temperature. Personally I would have liked a little less dressing and chicken in the salad, but that is of course personal taste and not something that is the same for everyone. The presentation of the dishes was top-notch. It looked like it belonged in an ultra-fancy restaurant; it was obvious that great care was taken to make the customer happy, and...

First time and the last one. They think that customers are idiots. The menu is very clear: fresh squeezed orange juice. But it's not true. It's a cold juice, not fresh. It's not squeezed, it's just liquid as all the juices. The worst is when you say to the waitress "that's not a real fresh squeezed orange juice, it's from a bottle with a lot of ice". Then, he showes you a few oranges that they have as "decoration" to cheat. I told him: show me the cut oranges that you used... and then he came with two whole oranges just peeled, no squeezed. Unfortunately for them I usually drink real fresh squeezed orange juice, at home or places without cheats, even I have my own orange and lemon trees in Spain and Italy. They use bottles and they're not honest when someone discover the cheat, that's more annoying. A real fresh squeezed orange juice is completely orange, vivid color, and the most important thing: it tastes like a fresh orange. I show you how to squeeze a orange to have a real fresh squeezed orange juice. Even the photo can show the difference with the juice.

Lucky me that I found a real fresh orange juice 1h later in Pappa Ciccia Fulham High street: less price and real fresh orange juice... and more ...