The Lighthouse — Restaurant in London

My recent visit to The Lighthouse Battersea was nothing short of a nightmare. What was supposed to be an enjoyable dining experience turned into an evening of frustration and disappointment, with the service being the primary culprit.

To start, it took a staggering 30 minutes just to place my order. The restaurant wasn’t even particularly busy, which made the wait all the more baffling. When I finally managed to order, the waiter managed to take down the wrong items, an error I only discovered when I reviewed the bill at my table.

This meant I had to queue for an additional 20 minutes just to rectify the mistake, further prolonging an already drawn-out process. The ordeal didn’t end there. They needed to refund me for the incorrect item and charge me for the right one, which turned out to be an excruciatingly slow process. By the time they finally sorted it out, nearly half an hour had passed—and yet, the correct dish still hadn’t arrived.

At this point, my dining companions had long finished their meals, and I was left sitting there with nothing. When I went to the bar to inquire about the delay, the barmaid casually informed me that the order had never gone through and that they couldn’t find me to complete the transaction. The absurdity of this statement is beyond belief, considering I was sitting right beside the bar the entire time!

What’s worse, there was barely an apology offered, as if such appalling service was to be expected.

As for the food, once I finally did receive it, I wished I hadn’t bothered. The roast was utterly mediocre—bland, uninspired, and massively overpriced for what it was. Having read some of the other reviews after my visit, I can only agree that the food quality does not justify the high prices.

In summary, the service was horrendous, the food was average at best, and the overall experience was one I wouldn’t wish on anyone. I strongly advise against visiting The Lighthouse Battersea. Save your time, money, and patience—go...

The only reason this is not a 1 star is because of the pub manager who served us - actually really cares about this pub and his job.

But the experience this Saturday night was really bad. Made a reservation over autoanswering on the call, then hostess could not find our reservation. Took 10 minites to be seated at the table, but nobody was in front of us.

In total it took 35 minutes to just get the drinks. I understand that restaurants can get understaffed, this is normal. But the big mistake here is offering table service. They should have just said that we can order drinks at the bar, would have taken so much less time.

When we eventually got the drinks, the gentleman who brought them litterly said:

“Here is your beer and whatever this is (aperol)” It then turned out he was a bar back, which is fair enough. But why would anybody send a barback to serve? Again, just don’t offer table service if you are understaffed.

The food situation was not great either. Olives just did not arrive. Pie that husband ordered was cold inside 🙈My chicken salad was good and big enough.

The cherry on top of this experience was a group of people that were so drunk they were litterly screaming 😱 Not just loud ( this is fine, its pub at the end of the day) but screaming like wild animals, which is over the board. There still should be some standards for behaviour in public places.

The pub is super beuatiful with top notch interior, but service and food are very bad. Just come here for drinks only and not in...

Overall a very confusing visit - even though we had called to get a table reservation there was no table reserved for us upon arrival and all staff seem very confused about everything (it also took about 5 minutes before someone even greeted us).

The food was very bland and...in fact, not good at all. The roasted potatoes were probably the worst I have ever had. Even got served better in school!

The service wasn't attentive at all and the vegan roast was a bit jelly-like? It had a weird texture. The table behind us sent their food back twice and then they requested to get the money back.

When we ordered the pudding - an apple crumble with custard. We were told they didn't have any custard. And then got told it wasn't vegan (there was no vegan puddings at all available). And then he came back out for a third time and said they actually didn't have any apple crumble left at all. We ordered a chocolate fondant which was not nice at all, definitely straight from the microwave and to be quite honest, maybe even from the shelf at Tesco.

On top of that, they didn't have any burgers left and the whole menu (which on their website - was apparently super vegan friendly - was anything but vegan friendly). Pretty weird options throughout and we were actually very close of just going elsewhere as the menu wasn't jumping at us in any shape or form.

All in all and put simply: we...