This was a first time visit and I was disgusted with the service at the M Kitchen, especially after travelling so far to come to the restaurant for my partner’s birthday. I’d asked to move our booking to 9pm and was told this was not possible as the kitchen closes at 9pm, however there were numerous people arriving and being seated after 9.15pm. We then ordered boneless chicken wings as a starter which was nice however had numerous bones in it. When simply informing the waitress that it had bones in it, she responded coldly “well you should have told me earlier”. We informed her that there was no one around to inform as we weren’t checked on at all during the service and also that we were simply informing her so that they were aware for next time, to which she walked away. We then ordered a platter for 2, which we were told that we couldn’t amend any of the meats that was included, which we understood. However when the platter arrived, the portion size was unbelievable. In particular, the size of the ribs was shocking as they were completely 2 ends of the spectrum. We called one of the staff members to inform him of this to which he rudely told us “do you expect all ribs to be the same size?” I explained to him that this was not the case, however it is ridiculous to be provided with a tiny bone with no meat and a large rib, especially as it was a sharing platter. He continued to go back and forth with me, and then walked away, with no apology. I later found that this was the manager of the restaurant who was speaking to us in this disgusting manner (I believe his name was Sultiri). A lovely waitress (I’m not sure of her name but she was mixed-raced) did check on us and offer us a complimentary drink following the awful service received by the manager and also the other waitress. I’d also asked for a desert to be brought out for my partner’s birthday and nobody tried to inform me that this was not possible. Not only was this an awful experience at The M Kitchen, it was a waste of a drive from Kent and completely ruined my partner’s birthday. We didn’t receive a single apology from the rude staff member or the poorly trained manager who was there at the end of the evening. Unless you’re looking for somewhere with appalling customer service and mediocre food, I would definitely not recommend this restaurant to anyone.