We visited in December 2022 on our visit to London. This was the most pathetic service I have ever received from any restaurant. The waiter ( elderly man with a beard) was so rude right from the start! There were just 2 guests dining when we walked in. We a group of 4 adults and 3 kids waited at the door. Although he saw us he seemed ro ignore us and was busy chatting up with the customers seated. We wanted to leave but as it was freezing cold outside decided to wait for a bit. Then I asked him if we could get a table or 2. He looked irritated, went back to the customers he was serving and told them quite audibly that he was sorry he has to leave them for a bit as we had walked in at the 'wrong time'. ( We didnt see a right and wrong time board outsideš) He showed us to a seating area downstairs and left us with 2 menu folders. My friend who doesn't know much about wine asked him if they had red wine when the waiter came back, to which he sharply replied with an angry face that we should first look at the menu card before asking him anything!! I was appaled by this behaviour so I told my husband that I feel we should leave at once and not eat here. But again , we are just visiting and didn't know much places around, was late evening so we decided to just order.The seating is pretty crammed and we asked if it was OK to move the table a bit away from us to make some space between he said..dont move it too much! (Again rude tone) The food was just mediocre and very greasy. We are Indians and that didn't taste anything like a biriyani to us! I asked for yoghurt and he said that will cost extra!! And I said that's fine please get the yoghurt. He was rude all the way but in the end came back with the bill ( hand written) and a fake smile and stuck a few chocolates into my sons hand. The food was pretty bad except for one dish which was good( chicken jhol I guess) . We paid 75 pounds and while walking out he said I hope you enjoyed the meal in his pathetic English. We just left, didn't bother to thank him as there was nothing to thank him or tip him for. I don't usually write reviews and seldom give negative ones but this was just pure rude! We live in Kuwait and have dined at countless restaurants here and abroad. This one was just a tiny regular one with only a...
Ā Ā Ā Read moreDISGUSTING--I WOULD GIVE FEWER THAM 1 STAR IF I COULD: Inedible does not even begin to describe the food at this place. Some time ago, this was my local for cheap, good Indian food, so I suspect older reviews were accurate. I am not sure when the ownership has changed, but the food is now disgusting and the service is lackluster. As an example, the Chicken Tikka Masala was so sweet. Who adds sugar to Chicken Tikka Masala? As the national dish of England, it is standard and this place managed to muck it up. The so-called stellar service tried to mansplain this was the flavor of cream...but then why add sugar to the raita and naan? Plus, when even Sainsbury's and other mass produced chicken tikka masala can manage to get the flavour correct, then what is wrong with this place? As for the rave reviews for the staff, they were aloof, borderline aggressive, and rude when confronted with any criticism. They started to remove the tablecloth while we were still eating and dismissive when we asked why they had added sugar to everything. They did ask if they could serve something else, but as everything we ordered (lamb biryani, chicken tikka masala, dal makhani) was sweet and/or incorrect (they used the wrong lentils for the dal makhni), it did not seem worthwhile to take a chance. Don't be fooled by the high score on google reviews! A quick perusal of the reviews will show many of these reviews were likely from the restaurant owners or associates; the comments are generic and repetitive, and the English indicates the reviews are likely not from patrons visiting the restaurant. Similarly, several reviews indicate they were given some incentive or inducement (free food, free dessert) for posting a positive review. It is a shame this system is being manipulated...but beware and do not eat here...you will undoubtedly be...
   Read moreThe balti chicken was very nice. Not too overly spiced. Very generous and really tasty. The papadom and chutneys were good. The tandoori roti not so good. It was cold and crispy like the papadom. It was too hard. A roti should be soft and melt in your mouth. This was dry and bland like a supermarket roti. Like cardboard. My biggest issue were two things. Service needed to be way friendlier. There were way too many staff standing around doing nothing and watching you eat. Very off-putting. Do you really want someone watching you eat? They were not friendly. Be friendlier, smile and be polite! The upstairs is way too small and tight. The table by the door was so annoying! Do not sit here! People passing you all the time, rocking the table and then having to hold your drink tightly so it didn't fall, as the table kept shaking. They need to move that table. You then have the waiters watching you! Felt like being in a show. My other issue was travelling the world to over 90 countries, I have never been charged for chutneys in an Indian restaurant. These are normally provided as complimentary. The best part is they charge you £0.95 per chutney. Yes, it does say this on the menu but they could have made it clearer. I only noticed after. Daylight robbery. I wouldn't have bothered had I known. Ridiculous. Some of the rice dishes and bread were cheaper. The prices of the other items were reasonable but to charge this much for chutneys is beyond crazy. I enjoyed the balti chicken but the tandoori roti, service and seating arrangements were not great and being charged so much for chutneys was the icing on the cake. There are better places where staff are nicer, you can eat without having a theatre audience of too many staff watching you in a tightly packed space and, where you get...
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