A horrific, unempathetic and unsafe experience from start to finish. A blonde, tattooed gentleman with stretchers who I believe is called Harry acted highly unprofessionally in his management of the crowd outside the pub for the Euro finals.
The queue was gradually decreasing and me and several other groups of individuals seemed to be getting held aside for no apparent reason, in comparison to the other members of the queue, we were sober, kind and compliant. The final straw was when a group of gentleman forcibly pushed past several women and entered the pub without scanning any NHS requirements and sat down at a table they saw was vacant. Harry came over, knowing these individuals had not queued appropriately as he had dealt and spoke with them prior, but tried to remain ‘cool’ and just seated the gentleman even though he was aware they had pushed in and barged several women aside to complete this. At the same time, several individuals entered through the exit which is also unethical but also poses safety issues with covid compliance and yet again a ‘no issues raised’ approach was taken and these people were allowed to do this.
The worst point was witnessing several women get crushed against the glass entrance by two argumentative and intoxicated men demanding their way through, as a result, a female member of staff simply locked the doors and no escalation was provided for these frankly rude and potentially dangerous men.
Several punters were just left outside with no information or notification with what the situation was, overall creating a horrible environment on a day that should be fun and enjoyable, I will not be returning and are sure many others...
Read moremy boyfriend and i tried to go to this pub for a drink whilst the rugby was on, only to be met by an intransigent manager (?) who accused us of having fake IDs. for context, we’re both 23 year olds, and are used to being ID’d (and usually people are either vaguely apologetic for having ID’d us, or are pleased that despite looking a little wet behind the ears we’re not trying to pull a fast one). the member of staff we spoke to was neither, unfortunately. as someone who works in a pub, i understand the importance of the challenge 25 policy, but feel the approach of challenge 25 and then try and form a consortium with other staff (who seemed confused by the apparent face blindness we were encountering) was a little over the top. i would love to have reviewed this pub for the beers it offered but instead, due to my apparent ability to “age backwards” i was not given the chance to do so. my experience of the red lion was one of some confusion and a bit of humiliation, and won’t bother to try again with my in-date, taken less than two years ago passport photo at this pub. to the baby faced among us, avoid...
Read moreMade the mistake of booking a landmark party upstairs on Jubilee weekend and was charged £750 for 5 hours hire. The £1k bar target was understood despite it being downplayed in importance by Harry. Lesson learnt. I was v disappointed in the crackling sound coming from the speakers (had live musicians who had to adapt their set) and could not DJ as had to play Spotify through pub’s central computer - in the back office - thank god I didn’t hire a DJ - to counteract the terrible speaker sounds. Iwas sold £432 worth of Amata Prosecco at face value (£29/bottle) as part of the £750 payment. I’m a non drinker. Matea and the bar staff were helpful yet the overall management leaves a lot to be desired (not knowing how to provide a suitable sound provision) which to me is a problem with the brewery who don’t check their business sites for quality and leave it to their staff to try and fix with no training. Food is average pub food. So, think twice before hiring the upstairs and make sure you can get £1k spend on the bar even if you’re told it’s a great deal and you won’t likely...
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