Acoustic Brasserie — Restaurant in London

Was looking forward to visiting the venue, however our experience was far from good.

The lady at the door was very friendly and managed to organise us a lovely table even without us having a reservation and the restaurant being busy.

Waiter who took our order however was rude, told us the fresh carrot juice that was on the menu would not be served as a plain juice but only as blend with other juices. After checking with his colleague and coming back to us with an attitude and finally agreed to serve us the drink as advertised on the menu.

Be aware that half your glass will be filled with ice.

Oat-milk cappuccino was nice.

Ordered the eggs benedict... half the plate filled with a salad, muffins tasted stale and like they've been left outside for several hours after toasting. Hollandaise tasted like it came out a can. Eggs undercooked, half the whites still raw.

My friend had the muffins with spinach and salmon and was just as disappointed with her choice.

Her fruit salad came despite the menu listing it without the honey, pineapple still had bits of skin on them and the grapefruit had still all the membrane attached.

About 5min into our meal we were presented with the bill and asked to pay, eventhough we did not asked for the bill.

During our stay no-one cared to check whether we would like another drink or if everything is OK with our meals.

When we finally asked for the bill, again the waiter did not care to ask how our experience was.

All in all it was a waste of time and money visiting the restaurant and I do not recommend...

We came here fairly late last night as we were walking along Church Street and it’s always super busy, so trusted the loyalty of the Stokey locals - a mistake! We arrived around 10pm, and an older member of staff who seemed like the owner told us the kitchen was indeed still open and we were welcome to dine - this clearly upset the waiter serving us however as he was hostile with a stinking attitude.

Aperol spritz was completely watered down by the severely melted remains of what was once ice. Not surprising as it took so long to come.

The classic cheeseburger was so unbelievably poor. My partner had one bite and couldn’t have any more, I had half of mine because I would have felt really guilty leaving as much as she did untouched. I love my beef rare and burgers pink, but this was something else - one half of the patty had not seen any heat and was the dirt-cheap-beef-mince shade of red you see in budget supermarkets (with which you could make a much, much nicer burger I might add). Through the quality and consistency of the patty I could tell that it was store bought, and absolutely not home made. The bun was stale and dry.

The chips were inconsistent with some okay but most undercooked and very firm to the bite.

Overall this was a very poor experience, my partner went inside and discreetly paid up and we quickly left with about 90% of our combined food untouched. Feel really gutted about having wasted £50 on meals that a vile Wetherspoons would have done a far better job on.

I’d recommend...

I've eaten breakfast here once before and the food was OK, but nothing special in comparison to some other breakfast spots in Stokey. I've also unsuccessfully eaten here twice. Yesterday we went to the Acoustic at 8.15 am as they are one of the few places in Stokey that opens at 8 am, only to be told that they weren't yet open. Thinking they were just running a bit late as a one off we went back here today at 8.15 am, but again we were told by the two staff members that they were closed. No apology or anything for running late. If you can't keep your opening times, then please change them. This will avoid disappointment as people tend to rely on opening times and they specifically travel to your restaurant at certain times because of it. Also, if you are running late and can't adhere to your opening times, then apologise. Some simple manners is key in the service industry. I've wasted my time twice on this place now, and it's safe to say that I will never be back. In an area with an abundance of options I would recommend you to go somewhere else. We ended up going to Cafe Z Bar instead on both occasions. I can highly recommend it as the food is a lot better and the service is great!

Edit: Dear Adil, it was on the 26th and...