The Swan — Restaurant in London

I live nearby and have visited occasionally since 2018. I hate to criticise a local business but felt the need to let others know about the rudeness and bullying we experienced from the female owner.

My mate and I ordered a pizza across the road, and popped in for a pint since there was a 15-20 minute wait time.

The bartender overheard us planning to leave to get the pizza. He kindly told us we could eat it there. I ordered another round in appreciation and chilled while my mate picked up the pizza.

We sat at a table and started tucking in.

All of a sudden, we were confronted by the female owner who raised her voice at us, demanding we eat the pizza outside. We told her the bartender gave us permission to eat in the pub.

This individual had the nerve to tell us our food "smelled", put her hand on the box and threatened to chuck our pizza in the bin. All in an aggressive manner in front of the rest of the pub. She told us she's the owner and she decides not the bartender. Her husband? was backing her, and also was aggressive with us.

She completely overreacted, and was possibly drinking prior to confronting us. My mate and I are both Asian, and the part about the food smelling struck him as possibly prejudiced. He was furious and said he would have punched the fella had I not been there.

Like I said, I have been coming here to watch footie or get a pint since it's a local. Don't think I will return unless we get an apology, and contemplating reporting the owners to licencing or Council.

Patrons should not be confronted and abused for no valid reason. No signage or advised by staff that we must eat outside.

She had the choice to speak with us politely and amicably resolve the situation but chose to be...

⭐️⭐️⭐️⭐️⭐️

This pub is an absolute gem! From the moment you step inside, you’re welcomed with a warm, inviting atmosphere that perfectly balances traditional charm with a lively buzz. The staff are genuinely friendly and attentive, making you feel like a regular even if it’s your first visit.

The selection of drinks is fantastic—whether you’re after a perfectly poured pint, a local craft beer, or something stronger, there’s plenty of choice. The food is just as impressive: hearty pub classics done right, with generous portions and great flavor.

What really makes this place special, though, is the vibe. It’s the kind of pub where you can come for a quiet drink, a fun evening with friends, or even a cozy date night. Clean, comfortable, and full of character—everything you want in...

We booked the garden in advance but on the day of the event they canceled for no reason leaving all my guests on the street. I tried to reach the person in charge over the phone and she was incredibly rude and hung up on me. I don't recommend it to anyone. Edit. I went to pub the day before to confirm the reservation, Bob confirmed it by phone and asked for a minimum of £400 for consumption. The lady said if it rains I couldn't do it, the next day when I showed up at the pub she was very bad with me and said she wouldn't allow it due to lack of staff. Different from what she said, the day was great because we held the event elsewhere and had no problems. and in an attempt to try to understand what happened she was very rude and hung up...