Village Pizza — Restaurant in London

I quite like the vegan pizza here. They make the base nice and thin how I like it and pretty decent range of toppings for vegans. One thing that confused me a bit was that whenever I order I get told that vegan pizza is £5 more than the same one made with dairy. I was curious as, being a vegan of 15 years, I rarely come across such a big price difference between vegan and non vegan cheeses. I did some research to see if I could figure out which expensive cheese this company might be using. I found out the following: 280g cathedral city vegan £3.60 200g applewoods vegan £2.30 175g violife £2.50 200g mozzarisella £4.50 (this is popular for vegan pizza)

There are some really nice fancy cheeses which are made from nuts and from specialist companies. They are about £5-7 each and have a shorter life span. It’s possible that they are using amazing quality nut cheeses to make the vegan pizza but looking at it it just looks like sheese (another supermarket brand).

Obviously there is not 200g of cheese on my pizza. In fact, looks like barely 100g so in conclusion I have not figured out which brand of vegan cheese they use. They didn’t tell me when I asked on the phone and I will continue my investigations to try to figure out why vegan cheese is £5 more than regular cheese to village pizza

Edit on 1/1/25 they have put a different cheese on the pizza compared to the one they used to use and I...

Ordered online at 756... got a call from the company at 831 when they had just received the order... stating it would be a 1/2 hour. 9:10 I called and was told 1 -2 minutes... 9:20 ... called told the same thing, called 935... still saying coming.

Finally received the WRONG order almost 2 hours after initially ordering! I was told I would get a refund but only after pushing for it. I have NOT received the refund to date.

I was hung up on MANY times, many workers refused to give me their name, when asking for the person who gave me their name, no one there new who it was and said no one worked there by that name. When I asked for the manager he was never in... when I asked for his name, i have been given two different names so far.... always with a promise they would call me back or sort the refund. My initial order was on the 14th Aug... and I have been trying since then to resolve this issue.

I am highly dissatisfied... at how I have been treated and plan to continue to complain until I get the manager to refund me.

Any suggestions on how to get this resolved would be much...

If only there was an option for 0 stars.

PLEASE DO NOT ORDER FROM HERE!!!!! The worst service and food I have ever had, I ordered a pizza from here and the delivery was meant to be for 6:30 however after waiting for 30 minutes past the delivery time there was no pizza arriving, after calling back they said that it was still cooking, however another 30 minutes went buy and still nothing, after calling 2 more times they finally dispatched my order at 8 o’clock and arriving 2 hours late the pizza I received was an absolute disgrace. Let’s just say that it was still cooking every time I rang because it was practically burned to a crisp. i dare not share a photo due to the horror of it! When I called back and asked for a refund or another pizza to be sent out I was simply told no and we are to busy. Absolutely avoid...