wagamama croydon — Restaurant in London

The chain in Croydon does not exactly deliver the high quality experience I'd expect from Wagamama. I've been to some of the other branches of the company and this one feels kind of smallish and like it was put together in a quick, inconsiderate matter. The place is somehow tight and the seats were very limited. This means that your you and the squad might not be able to sit all together.

We were a group of seven and when the staff saw us, they started rolling their eyes like we were some kind of intruders. Restaurants must always treat good their clients and to get as much customers as possible and not drive them away with this kind of attitude.

We finally took seats and I happened to visit Wagamama on a very busy day, with a continuous turnover of people. I usually like eating alone without too much people buzzing around, but we were already there and being that hungry, we wouldn't mind the chatter.

The food was pretty standard for the chain: still delicious and well-prepared, yet not so generous in portions. I had some Ramen and the Gyoza. I assume everyone knows what Ramen is, and the Gyoza is some sort of Japanese dumplings. Everything was tasty and rich in flavours. I think all of us enjoyed our meals. Oh, if only the food had come faster to our table, that would be splendid. I'm not usually the impatient type of person, but I don't like waiting too long when I'm hungry. I assume this was because of the busy hour and that would be the second note that I'd have in mind the next time I decide to come here.

It will be a three-star rate. I know that my complaints may seem minor, but there are plenty of other restaurants where they would love to have a large group like ours for dinner and would offer us seats on a single table. However, you can easily get filled with delicious Japanese food for under £10 so that's a big plus. All of that being said, the restaurant is worth a visit, but keep in...

My first time here to have a late lunch. I was surprised to see so many chefs and so few waiting staff which I believe creates problems as they seem to be run ragged trying to keep up on their visiting clientele. In return this ratio reflects on clients having to wait around in hope that the floor staff notice a need for their attention, ten chefs to two waiting staff is rediculous. I observed one chef at work who didn't seem to realise having his jacket sleeves brushing the Gyoza as he inspected each one by hand adds no flavour to the dish but merely cross contamines, so happy I decided not to order those. I also noted that the place in general looks clean but from my seat I noticed a whole area under the grill where the switches and knobs to operate the device which for some reason has never been cleaned.....it was rather vile. Which then makes me wonder just how high is cleaning on their list of things to do.

I ordered a Wagamama Ramen dish to eat in and Harusame which is a cold noodle salad for r'on.....and I was disappointed with the ramen. It looked delious but the broth lacked flavour, the prawns were over cooked but it was not inedible, just not worth £12.50 I paid for it. The Harusame Chicken however was very nice, refreshing and a definite have-again for me although it took almost 15 mins to arrive and I had to ask 3 times for it. I'm not sure about returning to this Wagamama....maybe a different location might be a...

I’ve purchased a £40 gift card at the beginning of July and went to this very branch in Croydon as it’s located close to my house. I’ve ordered 3 items : Chicken ramen , chicken tandoori and a coconut ice cream on 08.07.2023 and the total was £26. I’ve used my gift card and went outside for a quick walk. 10-15 minutes later I’ve returned to the restaurant and have been given my takeaway order and went home. About a week later , I’ve visited another Wagamama location in central London and wanted to order some food and use the leftover balance of my gift card but the staff told me there’s no balance in it. Managers from the store told me the total balance of £40 has been used and that I should give a call to the Croydon branch and they can fetch the information through the system by date and order details.

When I was speaking to the Croydon branch manager , she asked me for my receipt 7-10 days after I’ve made my order ,which is absolutely ridiculous!

It’s so crooked how a member of staff has abused my balance and I got scammed with £14 without using them.

The situation to this day hasn’t been resolved ,nor my balance of £14 restored and the amount doesn’t matter at all ,it’s a principles that matter to me. Female team member that serviced me didn’t acknowledge my presence for the first 4-5 minutes , however the food preparation and quality was good.

In general :1/5 stars is deserved and the only star goes to the...