White Cross
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It looks like it should be a $h@!? show, but surprisingly its a testament to humanity. Cool headed employees whisk too and fro, attentive but swift and in control of their abilities. The public forms queues encircling the bar 2, no 3 people deep, but orders are fast and an exchange of faces is constant. The only arguments to be heard are over an instance that the other person was first. I’m not sure a place like this needs a review since they don’t seem to lack in popularity as humans overflow to the street. You can find it beside the upper river Thames, but that is not always accurate because at certain points of the day the pub is “in” the river Thames. Don’t lose track of time or you could find yourself stuck at high tide. Not to worry though because the view is the best and the food is always familiar and yet creative. If I had foresight I’d plan to be stuck at White Cross.
Allan BottAllan Bott
00
I’ve been avoiding writing this review as I really don’t like to write negative reviews, but overall the White Cross was really disappointing. To be fair we did go on a busy Saturday and some of the problems were outside the control of the team. Starting with the service, I’d booked so I made sure they knew we were there when arrived (you have to leave a credit card and face a 30 quid no show penalty to book - which is kinda ok). After checking out names we were told to sit anywhere that was free. We did and were given menus by another staff member before someone one came by and told us off for sitting in the wrong seats. The rest of the service was friendly but slow with us having to remind staff to bring drinks we’d ordered etc. Food wise: my bangers and mash were great with Cumberland sausages and homemade onion rings, the pasta dish was small and kinda bland, and the the Caesar salad small and with really chewy inedible chicken. There wasn’t a quality check so by the time the staff came we’d eaten what we could (I was happy the others not). Atmosphere - we sat upstairs in the restaurant and it was the longest restaurant I’ve ever been in in my life. In no way was this the fault of the staff (who I’m sure where struggling to hear too). There was one large table shouting at across to each other and one table near us shouting over the large table. The large loud table left as we decided that we were still very hungry and would have desserts (happy that we could talk and no longer have to lip read). And then another loudish table took their place - we gave up on deserts. Maybe we were just unlucky based on the other reviews. Overall the White Cross on a Saturday was easily the worst dining experience we’ve each had for a very long time. Was it all the fault of the establishment and staff (and personally I liked my food)? No, the noisy and slightly drunk shouting customers made it extra unpleasant. Generally the food and service were below par so I can’t recommend it from any angle and would seriously avoid eating there on a Saturday.
Bob CookBob Cook
10
Overpriced paid 53£ for 1 starter, 1 sandwich, side chips, 1 main and 3 drinks (1 sparkling water, 1 half pint of guiness, 1 apple juice). Wasn't given a receipt, was left with glasses and bottles at the till and no help to bring to the table outside. Also a main included gravy and onion rings which I only noticed when leaving, that I didn't receive these on the table. Never again. Average food, poor table service and very overpriced. Good location and beautiful views though To your answer: I had staff helping me with drinks before, using a tray, when these are for a meal - with glasses, bottles and pints. Currently, Nov. 2023 - your official website and your official Google menu - mention : Mains - "Cumberland sausage and mash onion rings, gravy (1242 Kcal) £16.00 " - onion rings and gravy never arrived to the table Overpriced still, better options in the area Thank you
Barbara GPBarbara GP
10
Came here for a Mother's Day lunch with mum and dad. I've lunched here before for a work Christmas lunch and enjoyed the results of their kitchen, but never tried their Sunday Roast so was looking forward to this. I had the roast sirloin; the oldies had the pork loin. My meal was great (I also had their herring pate as starter, though this was a tad too salty for my palate) but my parent's didn't really enjoy their pork, which they found to be too tough for their tastes. The roast potatoes was also disappointing for them; they were too tough outside and undercooked inside. I suspect this was a consequence of batch-variation as mine were great. Service was excellent; we didn't make a booking and were able to get a walk-in within their dining room within 5 minutes and throughout our meal, the friendly staff checked on us frequently to make sure we were happy.
Steen OoiSteen Ooi
00
A very nice pub with a great outdoor area but unfortunately the food we had was a big letdown.We had the roast beef and when it was delivered to our table I was wow that looks amazing and to be honest the beef was nice as we're the roast potatoes and the carrot but apart from the potatoes everything was very luke warm almost cold and the cabbage was inedible as it was so chewy.the main thing we all found the worst was the lack of gravy and we asked for more and when it didn't arrive we asked again for more and were told there still making it..by the time it arrived the meal was stone cold and it just spoiled it for us all..we did complain about it but they weren't bothered..the drink was nice tho and I would go back but I'd not eat there again
Ian BurnsIan Burns
20
What a lovely place right on the river bank. Walk from Richmond station to Whitecross pub was very pleasant. High Street full of many modern shops while off the main Street there are interesting little boutique type shops. There are plenty of eating and coffee pkaces. Walkto Whitecross from station is around 10 to 15 mins depending on the route you walk. The pub/restaurant is beautiful my situated where you can have leisurely drinks or food inside or outside. Menu caters for variety of tastes. Whitecross pub has old English looks and staff are very friendly and helpful. You can also have lovely walk along the river after the gastronomical delights and drinks at the pub. All in all we had a very pleasant time at Whitecross.
Maori BoyMaori Boy
00
Nearby Attractions Of White Cross
Colossus
Richmond Riverside
Richmond Lock and Footbridge
Twickenham Bridge
Old Deer Park Car Park
Pools on the Park
Old Deer Park
Turner's House (Sandycombe Lodge)
The Selwyn Hotel
River Thames Visitor Centre
Colossus
4.3
(631)Click for details
Richmond Riverside
4.8
(610)Click for details
Richmond Lock and Footbridge
4.6
(319)Click for details
Twickenham Bridge
4.5
(317)Click for details
Nearby Restaurants Of White Cross
Bill's Richmond Restaurant
The Ivy Richmond Brasserie
Slug & Lettuce - Richmond
Roebuck
Gaucho Richmond
Franco Manca Richmond
Old Ship
The Prince's Head, Richmond
Stein's Richmond
The Marlborough
Bill's Richmond Restaurant
4.6
(1.7K)Click for details
The Ivy Richmond Brasserie
4.4
(1.4K)$$
Click for details
Slug & Lettuce - Richmond
4.3
(1.2K)Click for details
Roebuck
4.4
(976)Click for details
Learn more insights from Wanderboat AIBasic Info
Address
Surrey, Riverside House, Water Ln, Richmond TW9 1NR, United Kingdom
Map
Phone
+44 20 8940 6844
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Website
thewhitecrossrichmond.com
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Reviews
Overview
4.3
(1.3K reviews)
Ratings & Description
Description
Typically decorated Victorian pub with a real fireplace and spacious terrace overlooking the Thames.
attractions: Colossus, Richmond Riverside, Richmond Lock and Footbridge, Twickenham Bridge, Old Deer Park Car Park, Pools on the Park, Old Deer Park, Turner's House (Sandycombe Lodge), The Selwyn Hotel, River Thames Visitor Centre, restaurants: Bill's Richmond Restaurant, The Ivy Richmond Brasserie, Slug & Lettuce - Richmond, Roebuck, Gaucho Richmond, Franco Manca Richmond, Old Ship, The Prince's Head, Richmond, Stein's Richmond, The Marlborough
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