Windsor Castle — Restaurant in London

I visited Windsor Castle recently with my nephew, looking forward to a quiet drink and a meal. While we were greeted by an amazing live band and a talented singer—making for an unexpectedly lively atmosphere—the night took a few unusual turns.

We originally ordered steak, but were told by the waitress that it wasn’t available. Later, when a friend who works as the chef joined us after his shift, he let us know there was actually plenty of steak. A bit confusing, but we let it slide and enjoyed our meal regardless.

Later, I offered to buy some drinks, including tequila shots for the chef and his friends, but once again, the bar staff told us they didn’t have any tequila. To our surprise, the chef easily found a bottle himself. While these small mix-ups were odd, the main issue came with the communication between staff and customers. The music was great but very loud, which made it difficult to communicate, especially at the bar. I had to raise my voice to be heard, and this seemed to be misinterpreted as being rude or aggressive by the evening manager.

When I politely asked the manager to explain why we were being told certain things weren't available, I felt he became unnecessarily defensive. It seemed as though he was expecting a confrontation, which was never my intention.

That said, Windsor Castle is a fantastic spot with a lot of potential. The owner/general manager, who I’ve met before is excellent, and the venue itself is a great place to enjoy live music. However, the evening staff could benefit from better preparation and communication to avoid these kinds of misunderstandings...

I had a truly horrible experience at this pub.

I visited with my best friend, my 4-year-old son, and our puppy. Upon arrival, we were met by two young men behind the bar—one with blonde hair, the other with dark hair. There was no warm welcome. When I asked for a menu, I was told bluntly to go and get it myself from near the entrance. That was the first red flag.

We went to sit in the garden and ordered lunch: two large plates—one burger and one chicken skewers. Unfortunately, they served one large plate and one small. When we politely informed the staff, they offered to correct it. But instead of giving us the second large plate we ordered, they brought us another small plate—as if two small plates equal one large. It felt dismissive and careless. The food itself was just okay.

The worst part came when my young son needed to use the toilet. Not being familiar with the place, I accidentally entered the gentlemen’s toilet with him. While he was using the toilet, a staff member (the same young man with dark hair, who we were told is the manager) entered, took out his penis, and urinated right next to us. I was in total shock. He made no effort to leave or acknowledge that a woman and a child were present.

It was inappropriate, deeply uncomfortable, and absolutely disgusting. I felt completely disrespected and unsafe.

This is unacceptable behavior, especially from someone in a managerial role. I sincerely hope the owners of this establishment take this seriously. Families should never have to experience something like this in a...

After visiting a few times we thought we would try a nice Sunday roast for mothers day. From the moment we arrived we we're greeted with a warm welcome and asked if we had booked which we had. Our booking was at 2pm but we had arrived 30 minutes early but the staff made sure we were still shown straight to a table even though they were very busy. Menus were already on the table which was nicely decorated with flowers for mothers day. Our drinks order was taken almost straight away which we loved as normally when pubs and restaurants are busy you normally have to wait a while. We both had roast beef which was cooked to absolute perfection and all the sides were also very nice. The kids had sausages and mash and they all said it was nice and they ate it all. This place has undergone a huge renovation recently and it shows the staff are all extremely friendly especially Romi who served us whilst we were there we couldn't really pick out any faults the decor the atmosphere everything was very cosy and welcoming as a classic english pub should be. Literally another one of carshaltons little gems we are very fortunate to have plenty in our local area in carshalton. Well worth a visit for Sunday roasts and also an amazing pub in the summer having a large garden at the rear which regularly has barbecues and other functions. To all the staff keep doing what your doing your all amazing we will certainly be back. Definitely...