YO! Heathrow T3 — Restaurant in London

Usually Yo! Sushi provides quite decent quality, and since all airport food is inherrently expensive, sushi can even be a reasonably priced option. But at Yo! Sushi in Heathrow Terminal 3. Even though it was not the busiest time, the staff was clearly overworked and undermanned. Getting a seat took a long time, and having drinks (that must be ordered ordered online) took over 10 minutes, which is a long time at a running sushi. Especially compared to just ordering it when being seated. ordering online, it also turned out that only a third of the beers on the menu was actually available. There was no wasabi or pickeled ginger at the tables which is a natural at every other sushi restaurant - incluing the three or four other airport Yo! Sushi's I have visited earlier. Instead of this, the sushi on the running belt was soaked in mayonnaise, chili sause and other "creative" sauces. Which to some extent made up for the lack of ginger at the same time as hiding the lack of taste in the fish and rice. The sushi bits themselves were clearly the worst prepared I have ever had at any sushi restaurant (and even inferior to most supermarket sushi). The various inside-out maki rolls looked inviting on the running belt, but the preparation was so dry and loose that they makis all fell apart when trying to eat them. As a last resort I picked a plate of traditional makis, but these were not only dull, but lukewarm and in no way fresh-tasting. So I had to let them go back, and after some arguing with the "waiter" was allowed to only pay for the crumbling...

Food is ok, but I am disappointed at the customer service.

While I was eating, I was told only cash as they had a technical issue. After I finished eating, I waited at the restaurant entry in order to talk to the waiter about payment, the whole time I could totally walk off as the waiters are busy with other things , but I didn't. While I finally got to speak with the waiter, I explained I don't have cash in pounds with me and going to the ATM is not an option either. But I am willing to wait for some time since I am not in a hurry. And I am willing to pay US dollars if they accept it.

I asked if I could wait at the airport waiting area which is right next to the restaurant as the restaurant seat is too narrow. But they insisted that I have to wait inside the restaurant and the ETA to fix the card issue is one hour. I don't want to sit inside the restaurant for one hour so I offered to pay US dollars, eventually they let me go by taking 30$ for 15 £ of food.

I think there are many ways this situation can be handled better and I am not the only one who had cash issues. I understand technical issues could happen, but they should not offload this problem to their customers. And also not even letting me sit in the waiting area facing their restaurant while waiting is a very bad...

Not the best experience at this airside branch of YO! Sushi.

Slap dash, indifferent service which I guess is standard as most ‘guests’ are in transit so not likely to be regulars. Started by saying solo diners can’t sit on the left (and more comfortable seating) as they’re for 2-3 people. This was despite there being two separate solo diners enjoying their meal! Quickly resolved though but unnecessary.

Here’s what I liked:

• Quick ordering of the freshly prepared menu items.

• Ability to select from the sushi train so no hanging around waiting if hungry.

Here’s what I didn’t like:

• The service

• High price point. It adds up very quickly.

• Poor quality nigiri and sashimi

Do I recommend going? NO Will I go again? NO Was it good value? NO Price point: $$

There are other, better and equally quick options in T3 such as Wagamama or Pret. Everything is over priced though to the hungry, captive audience so be mindful of this. Eat more before you get to...