Al Jazeera Restaurant — Restaurant in Manchester

This review is purely about the service

The food is excellent and has been the past 15 years I have been coming here, aswell as countless deliveries to my home address in east didsbury, search your ubereat orders, you don't have that many customers that order regularly in that area

The recent renovations compared to 15 years ago since I last ate in are very nice

I came last Sunday 16th march with a group of 7 males Sat upstairs in the corner before iftari time Full house and extremely busy when iftari time came

Guy sitting us down when asking for a larger table to sit 7 of us large men down, could have spoke to us a bit nicer, bit rough attitude

Secondly The lady in the pink, you know who you are Looks like management extremely poorly managed our visit When taking our order she had no pen or paper to write it down There is 7 of us ordering mains sides and drinks The order was slightly complex and she tried to add up the mains to get it right in her mind I asked her clearly are you sure you going to remember and she nodded away saying yes We all knew this wasn't going to be the case

Using a pen and paper would have been wise but unsure why they don't, maybe less of a paper trail I don't know

After 5 minutes of ordering I knew she had it wrong and wrote down our order on a notepad on my phone and went to the counter and repeated our order And guess what?

She was wrong with our order forgetting and main and a few sides.

Nevermind taking our drink order, had to do this myself after, which the young girl at the till when going through a list of drinks slowly was still struggling to get the drinks right, At the end when paying the bill they were asking us what drinks we had, even after going up the bar and giving them a list

Main reason I'm writing this review is to pass on our frustration

No need to have such a boss mentality saying you can take an order for 7 and remember it when you can't,

Also you told us there was no hummus only when serving our food at the end, another disappointment, I wouldn't have order the chips if I knew you didn't have any left, still paid for it and ate what we could, and the drinks some things were missing Shocking service,...

ZERO stars if I could.

We went to Al Jazeera in Rusholme on Saturday 28th September and it was a complete disaster. We ordered four fish meals, three with rice and one with chips. The whole place was loud and chaotic, and the staff were totally unprofessional. Some of them couldn’t even speak basic English which made the whole experience worse.

One of us has allergies so we asked if the rice was safe. The waiter didn’t have a clue, went to check, and came back saying there was nothing in it. When the food arrived the rice was full of extra ingredients. We asked again and he just said “sorry my English is bad” and called another guy over. That person was rude, dismissive, and instead of apologising he said “that’s what we serve” and took the plate away. No replacement, no care, nothing. Honestly it felt unsafe.

The menu itself was poor with hardly any clear information on it, which makes it even more risky if you have allergies or dietary needs. Ordering drinks was another joke. Nobody even bothered to ask us. We had to go up ourselves and ended up with cheap, awful cola you’d expect from a corner shop. The food looked sloppy, the presentation was embarrassing. I’ve eaten in all sorts of restaurants and this was by far one of the worst. Unsafe food handling, rude staff, poor menu, bad drinks, and no care at all for customers.

This place honestly deserves to be properly reviewed by the relevant professional department because the standards are shocking.

Save your money and avoid Al...

OMG!! Now this is what we are talking about, what amazing food!!! The first time we went with a bunch of us after shisha, after midnight.... and it was packed!!!! I was a bit buzzed from shisha - well just like everyone else.. my friends took me to this what they called their local spot!! The first time I had the kebab but all my friends ordered the grilled 1/2 chicken, grilled on top of charcoal!! But the rest of million times I've returned, I only order the charcoal grilled chicken.

My lamb kebab was good with lots of meat and quite a bit salad - pretty fresh BUT the charcoal grilled chicken - oh damn....it's AMAZING!! Super juicy and tasty, got the smoky flavor from the charcoal. That was served with rice and salad. It also comes with one spicy and a yogurt dressing... the rice was super tasty... cooked from the roasted chicken stock (they also sell roasted but I HIGHLY recommend you go for the grilled) and some carrots and raisins.. the dressings are very nice - paired very well with salad or even on the meat!

It's very busy so be patient waiting for the food, plus they grill the chicken when you order it so it wont be dried out when they serve you... They are usually quite friendly but when they get super slammed please be understanding :) after all you won't be...