FOLK. — Restaurant in Manchester

UPDATE: So not only are you rude, but you are also liars. First of all, it was not a ‘coffee’, it was a chai latte which is a type of tea. Secondly the first chai latte DID make it to my table and I drank it without being told it had dairy. You clearly missed the part where I said: “After drinking it, I was told by another more conscientious staff member (who didn’t take my original order) that the chai latte powder actually has dairy in it”. I only found out it had dairy AFTER going to order another one when one of your team members helpfully told me unlike the first member of staff.

Actually you’ll find I don’t leave bad reviews “wherever I go”, I have left good reviews on many platforms (not just Google) - with one being a very helpful hotel manager via Google - the type of manager you are clearly not. I only left this review after a SECOND disastrous visit. I was very willing to give the benefit of the doubt and avoid posting a negative review after the first visit. Also if you have to get personal with a customer just to score ego points, it says a lot about you as a manager and as a business. I also commended one of your staff for actually being helpful - so your claim of me being ‘negative’ does not hold water.

My feedback was for other customers like me with allergies - a serious health concern. Not for you. As it is clear you don’t take it seriously at all. Maybe when you land yourself a lawsuit in future due to your carelessness you will learn your lesson. It’s also very telling that out of all the negative reviews left here, mine is the only one you decided to falsify and get personal with. I’ll let other viewers do their due diligence and connect the dots as to why that might be.

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If you have allergies - avoid. This place does not take allergies seriously. Unfortunately I cannot give this place a good review. The first time I went there (months ago) I told the team of my dairy and gluten intolerance and asked for an oat milk latte, they instead gave me a cow milk latte and I didn’t realise until I drank some. Once I made them aware the waitress did not seem phased or apologetic - although she changed it (but still charged me for it, despite it being their error). I ended up feeling very ill later on in the day.

I thought I’d give them another chance and visit again a few months later. Well, yet again it was a disaster. I was ignored by a lot (not all) of the staff when I sat down. It was not really that busy either. Eventually I was told that almost half the menu (which happened to have a lot of the allergen-safe food) was not available to order from the kitchen. This meant very limited options, and their gluten and dairy free options are already quite limited as it is. I told them about my allergies and I just opted for a chai latte with oat milk. After drinking it, I was told by another more conscientious staff member (who didn’t take my original order) that the chai latte powder actually has dairy in it - a new mix they now use instead. I was very upset by this as I had made my allergies very clear from the start. I should have known they didn’t take my allergies seriously as usually restaurants bring a manager to take an order if allergies are mentioned - but this place didn’t. A lot of the staff didn’t seem that welcoming nor did they seem to show much care about failing to protect a customer from getting ill. The only thing the team did right is to take the drink cost off my bill this time after their error, which I appreciated. Although it doesn’t help me avoid the ill symptoms faced later in the day.

I doubt I’ll return. I’m hoping at the very least they learn from this and start to take allergies seriously. My allergy is moderate-to-serious but others may be more severe/life-threatening. In 2024 it is just...

Myself and 3 friends went to Folk for the first time, I have always walked past when I have gone to Burton Road Bakery and thought it looked nice, we went for some lunch today and was expecting it to be great, but i was very very disappointed, we got there and there were no seats for us, a woman kindly moved so we was able to sit together, but the bar man/waiter was not interested in seating us and made some dismissive comments to my mate, once we was sat we waited about 20 mins for a table service, we ordered some drinks then about 10 mins later we ordered food, the food arrived about 15 mins later, i found this to be acceptable but no cutlery had been bough to us and our empty drinks had not been moved, by the time we got our cutlery and started to eat all food was cold, they forgot to bring some of our order and some toast was burnt, we wanted to bring this to the staff members attention but as they never come back to us we was unable to do so, so we ate most of the food and waited for the bill, no bill arrived so we went to the bar to pay.

We did then bring it to the barman's attention to which he was rude, he did try and blame this on us not telling them and dismissed our explanation. We felt that payment £50 for 4 peoples breakfast was acceptable as this is what we always pay next door at Burton Road Bakery but not for the service and quality of food we received.

We was sat at the back of the room and there was a table of drunken people having shots and drinks, we did not have an issue with this but was this a bar or a...

Folk is a quirk little place and has been a West Didsbury staple for years.

The outdoor seating area is fully covered and has heater which comes n handy all year round in Manchester! It's a pretty decent sized outdoor area but it can get extremely busy at weekends and when the sun is out. So you need to get there early if you want to guarantee a seat outside.

The food is pretty good and I have no complaints. They are lacking on the beer front though. They have improved sightly in the past couple of years as they now have two cask ales available. However, the draft and bottle selection is limited. Mainly consisting of lagers.

They had a minor makeover a couple of years back and the place looks great inside. My only complaint would be the bar area. They got rid of the deli counter and made the bar much longer. However, on the left of the bar there is no service, so most patrons sit at the bar on the right. This results in a perfectly good bar space not being used while you have to order your drinks and have them passed over to you by squeezing in between people sat at the bar. This is slightly annoying when the bar is half full, and becomes a nightmare when it's busy. They should keep the right hand side of the bar free from seating to avoid this and it would avoid the crush and carnage when ordering drinks...