My friend booked a table a week before outside to celebrate her birthday and watch the euro finals. She was told the £80 deposit we collectively paid would go towards a bar tab for food/drinks. When dropping the cake off that morning staff said they had no confirmation of her booking or deposit. My friend showed the receipt of the booking and they said they'll sort it for the evening.

We arrived and they clearly weren't prepared for our reservation, the staff said that they could see the booking was made for outside but 'they didn't know what happened'. It was only with my friend standing her ground that we should have a table that we got sat inside. The bar staff then claimed they had no idea the bar tab went towards food/drink, and again my friend had to show them the confirmation and receipt of the booking.

They then brought out platters of snacks and pizzas that were definitely frozen beforehand, and when another of our party asked twice at halftime for the cake to be brought out at some point in the night, staff informed her that they will do it when they are ready. I understand that they we're busy, but as the match ended the crowd dwindled and still nothing. It ended up with me asking for the cake as we were about to leave, and even then it took ten minutes for us to receive the cake. Absolutely appalled that my friend spent all her efforts and we paid such a large amount of money to simply be forgotten about, and clearly no preparation was done by the venue. Speaking to a neighbour, she has also had a similar experience at Christmas time.

Won't be returning