McDonald's — Restaurant in Manchester

The Tale of a Big Mac and the Chicken Selects...

So my tail begins on a cheat day. I pull up to the drive through order box... Waited for what seems like a long enough time to have eaten 9 chicken nuggets + a milkshake... Finally treated to the wonderful tones of a confused gentlemen that didn't quivver in my demanding order of one big Mac meal with coke and five chicken selects with large Fry's but then the tail took its first turn into the McDonald's twilight...

Upon confirming my drink request of a mocha I got greeted with what can only be discribe as a passionate and slightly gleeful tones while I got informed for no obvious reason that the ice cream machine was broken and that my hot beverage could not be made as a result... After a minute of bewilderment in the twilight zone and expressing to the voice in the box that I didn't order an ice cream or cold drink and that a mocha should be hot (which if this was Greg's I realise would be a big ask) he informed me they dont serve hot mochas anymore and instead I selected a latte and proceeded to my meet and greet with the voice in the box at window number 1....

Arriving at window number 1 I could see that the rest of the clientele had already used up their allotted time on the meet and great with the man in the window (formally of voice in a box fame). Pulling up to the window and being informed of the price for my meal I proceeded to confuse the man in the window by holding out my phone to pay... After a 10 pause (which was very remanicant of the jittering you used to see when pausing your mother pirated VHS copy of the full monty) his McDonald's training kicked in and launched the PED towards me gripping the handle tight incase I decided to drive off without my food and play shop at home. Anyway with the confusion still brassen on his face and still without asking me what dips I wanted with my chicken selects I drove to meet the treat behind window number two...

Arriving at window number two I was treated by a young gentleman who my housemate wouldn't have said no too... Unfortunately he didn't ask any questions for him to have said no too and as such upon handing me the two ordered drinks - hold the ice cream - I proactively asked about my choice of dips and once again entered the twilight zone which must be being cast by the ethihad stadium opersite, as after asking can I please have A sweet chilli dip and A BBQ dip I got confronted with a mathematical question of 'would you like three of one or one and two of both'... After pleading for just one of each I was handed them with the care only a McDonald's worker affords to luxurys such a dips and was quickly abandoned to the views of a staff member yarning so widely two grand big Mac's would still have invited a double cheeseburger to squeeze in. Unfortunately this wonder of nature was short lived and instead I was invited into a conversation about who's job it was to clean under which counter. I now know that soda guy only cleans under his machine and the newly created 'argos style' collection woman had the duty to clean upto and including the window box to which I still wait for my food to be raised from the egg cracked this morning for breakfast...

Upon finally recieving two, yes two! Paper bags (obviously these don't come out of the staff wages like the standard dips do) with food in I drove of home to discover that the bag packer had managed to mix up the chips resulting in an argument between the house mate and me over how many chips we had both eatten from each others and adjust accordingly... Upon biting into my chicken selects I came to understand the earlier delay for the raising of the chicken that was sacrafice and fryed and that this delay was because of the obviously passionate staff member who took that long select all five strips and that three has been over cooked and tough...

... And that ladies and gentlemen is the tale of a Big Mac and a five chicken selects... Moral of the story... Don't have a cheat day and if you do don't order anything hot to drink, or in greater numbers than...

Over time, I have experienced numerous issues, including incorrect orders, poor food quality, and at times, extremely unhygienic practices. One particular instance involved finding a long hair embedded in the melted cheese of a burger, which was deeply unpleasant and completely unacceptable. When I raised this with a manager, I was told that “managers don’t need to wear hairnets” – despite me clearly observing multiple kitchen staff also not wearing them. While I have noticed a slight improvement since mentioning this previously, this alone is a serious breach of basic food safety standards.

Despite these recurring issues, I continued to use the branch because, until recently, any complaints I raised were handled professionally. Unfortunately, my most recent visit was the worst experience I have ever encountered at any McDonald’s location and has left me both stressed and appalled by the way I was treated.

During this visit, I was asked to wait in the car park for my order. When the food was brought to me, the drinks were cold, the spoon for the porridge was visibly dirty, the McMuffin was excessively greasy, and the porridge itself was so thick and gelatinous that it could be turned upside down without moving – clearly inedible.

I returned to the restaurant to raise these concerns. My opening words to the manager were that the food was inedible and that this was not the first time I had experienced issues at this branch. The manager’s response was, “If you always have an issue with this McDonald’s, why do you keep coming back?” This is wholly inappropriate, unprofessional, and dismissive. It is not how any customer complaint should be handled, especially by someone in a managerial position.

I requested the food be remade, and while I admit that in my frustration I used a foul word (not directed at the manager but as part of a sentence expressing disbelief), this was then used as an excuse to refuse both a refund and a replacement meal. My refund was denied, which is in clear breach of consumer rights under UK law when goods are not of satisfactory quality.

The situation escalated when I returned to retrieve my phone to record the interaction. At this point, the manager began shouting personal insults at me in front of other customers, referring to me as “a childish old man” and making comments about my appearance. She then accused me of “recording young girls” working in the restaurant, which is an extremely serious and inflammatory accusation with no basis. This behaviour was completely uncalled for and utterly unprofessional.

I attempted to resolve this calmly by calling the restaurant 15 minutes later, but when the manager answered, she told me to “bore off” and hung up. On calling back, further inappropriate language was exchanged. While I acknowledge that I could have handled my own frustration better, I would not have reached that point had the manager acted professionally at any stage.

To make matters worse, the manager was not wearing a name badge, was dressed inappropriately for her role (scruffy, covered in grease, and with no apron), and the entire experience reflects appallingly on the standards of your...

Been to this Mcdonalds this morning and was greeted at the door by a lovely helpful staff member call David who was happy to show my wife and I how the digital meal bored worked . He then made are day by coming over after are meal and wishing us a nice day . Food was OK just about hot but not cold . I needed the toilet so popped along and was not in pressed with the cleaning of the sinks they needed a good clean . also one of the Urinal had an open bit missing from the side of it needs replacing both of them the other one had gel sealer running along the top of it . It looked like a odd job man had a go at doing it . Also seating well in restaurant needs looking at . But overall the place is OK Come On Mcdonalds let's have the place looking good after all the staff are great and desert better from you . Wednesday 24/11/21 update on this restaurant. Ordered my food from this restaurant this Afternoon for my lunch though Urban eats order No3327 my food turns up cold and my Coke was half empty this was because it was not put in the bag right and when given to me by the driver was leaking through the bag this meal cost me all together 12.65 The driver of my delivery did not listen to a word I was saying to him and instead to busy asking everyone else and getting sent in the wrong direction and on top of the delivery charge they have the cheek to ask if you want to give a % tip I did phone the restaurant and spoke to Nathan who was very understanding and apologetic .will not be ordering though...