NQ64 Arcade Bar - Northern Quarter — Restaurant in Manchester

I also used to love this bar but they need training on hidden disabilities. I used the disabled toilet and the security guard came banging on the door whilst I was urinating. Then the security guard tries to tell me confidently that I do not have a disability and that I should prove it. Also how I shouldn’t be using my own radar key and I should be using the one behind the bar. I continued to explain I shouldn’t have to but if he insists I can show him my disability access card to prove to him I am infact disabled and entitled to use the toilet made for my sensory needs. I have then gone on to tell who was supposedly the deputy manager what had happened which she did not seem to have a care for what had just happened. I have then removed myself from the bar to try and calm my meltdown getting separated from my partner and friends. At this point the security guards wouldn't let me back in nor offered to get the rest of the people I am with (I am very much in need of a companion as my disability card I shown them proved). The least they could have done was reassure me they would get them instead . They insisted to instead manhandle me because I came across as "aggressive". My partner had to jump in considering it was 4 male securities guards putting their hands on a disabled woman all started because I used a disabled toilet then had my disability questioned because I didn’t look disabled enough to use that toilet. My arms are covered in bruises and also they managed to give me a blood blister. Training needs to be done because hidden disabilities EXIST! "how is that ableism" muttered under the managers breathe when questioned on why this was allowed is disgraceful behaviour from senior members of staff when receiving a complaint. Just because you cannot see my disability it doesn’t mean that it is not there. Maybe some equality and diversity training would be appropriate for all staff members including security staff. I would also recommend that you take training in neurodiversity and how to appropriately handle someone that is having an autistic meltdown because I can assure you it’s not to aggravate them and to manhandle them and it is far from that.

UPDATE: I did email them as they requested since they said they had concerns over the way staff handled it and I’ve...

We paid in advance for a table to seat 6 people. This booking included 15 tokens per person for the various arcade games located around the venue. The booking also included 3 tokens to be redeemed for any alcoholic drink from the bar. Everything looked good when we entered, it was busy, but expected for a Saturday night. We arrived at the table we had booked and soon discovered that the booth only accommodated 4 of our party comfortably. Annoyed by this we decided to get some drinks using the aforementioned drinks tokens. We all went to the bar to redeem these tokens are we were told the following; -"1 token for a cocktail" -"1 token for a cocktail and a coke" -"2 tokens for a cocktail" -"you have to get two of these cocktails to pay with tokens" -"you can only buy spirits with tokens" We were told all of these things by the the same bartender over the course of an hour, everytime we went to the bar the "rules" on tokens changed. This could be down to personal preference but non of our party enjoyed their drinks. After we all managed to get a drink (some of us having to pay for drinks that others had gotten for free using tokens), we tried to get on the arcade machines. Most of the arcade machines had a massive queue for them, with some just not working at all, and some machines having displays that we're so dark it was basically impossible to see what was happening on them (MK4 machine). We decided to leave after not getting on any machines.

The only good parts about this bar is the aesthetics. Visually the place looks great, maybe it would be better at a quiter time but I doubt it.

If you're looking for a similar experience, just go to the pixel bar which is about 3 minutes away and has better drinks and a...

I used to love this bar but they need training on hidden disabilities. My autistic partner used the disabled toilets to stop a meltdown and the security guard came banging on the door. Then the security guard tries to tell her confidently that she doesn't have a disability so she then pulls out her disability access card to show him. The security guard had a stinking attitude and had the cheek to say to me "how was I to know she has a disability" and then flashed his hand in my face. My partner then tried to come back to find me as she was having a meltdown and the security guards wouldnt let her in. Its fair enough they wouldn't let her in BUT they should have told her that they'll get me instead of watching a woman with ASD melt down. Then the guards manhandle her because she came across as "aggressive". I had to jump in consideing it was like 4 male securities guards putting their hands on a disabled woman all because she was shouting for me. Her arms are covered in horrible bruises (which i had to take pics of) and she didnt deserve any of what happened. Training needs to be done because hidden disabilities EXIST! The manager didn't care neither, she honestly had no care in the world. In fact when i went to speak to the staff and that certain security guard, one of the female staff said "how is that ableism" under her breathe. Assuming someone doesnt have a disability is INSANE just because its not visible. Please train the staff on hidden disabilities,im pretty sure most companies are aware but this one didn't get the...