Tai Wu — Restaurant in Manchester

Food and service was terrible first of all food used to be really good before they've changed hand. Went to tai pan today but ended up being disappointed with the quality of food and service having to beg waiter /waitresses to take order and waiter took my plate of me whilst i was still having my meal . Waiter and waitresses never asked about how we were doing nor food quality. We've ordered a siu mai today but somehow smell and tasted off like a smelly old pork teast and smells wierd (with the service i was getting i was too scared to mentionthis to the waiter ). I personally wouldn't come back again as this new image of tai wu has given themselves wasn't worth for money or even to try out if I were you I'd go to glamours even tho thier service still terrible but at leat they know how to cook thier food properly. Also supermarket till one staff was very rude they weren't serving customer with the right manner. Till lady keep trowing card machine at me and doesn't have patience for customer to search for different payment for even one second till lady told me I should move out the way so she can serve other ppl whilst I was getting a different payment method(ive queued up just like anyother customers that was befor me and behind me ). Is this really the service consumer i should get when I’ve spoken to the till lady kindly and politely, so I don't understand how I have gotten the treatment I've got. If they lady doesn't enjoy her job then she should find a different one as my friend said everytime she come to the store the same till lady treats her with the same manner as well (trowing card machine at her ) this service is unexceptable we will defo not be back as this isn't the type of customer service we're looking for and would not support businesses with this...

Would have given it four and a half stars if I could.

The food is great and definitely one of the best in Manchester. Great yum cha experience too despite a relatively, slightly limited range. On rare occasions they would get the order wrong but are able to rectify their mistakes.

My only concern is their inconsistency in customer service and I'm not sure if this stems from the reputation they have built up over the years in Manchester. While most of their staff are friendly and happy to serve (please don't misunderstand - they are waiters!) occasionally you would meet the odd one or two, familiar faces who seem to have been there for a few years, that seems to have forgotten what customer service is all about.

As I have visited the restaurant over a number of years now, on VERY RARE occasions certain member of staff have prioritised service to patrons based on their racial background, and placed Chinese customers in a lower queue (despite being a Chinese restaurant) - unless the managers want to completely bring down their reputation they may want to remind staff that such practice is not how they wish to operate.

If they are able to maintain their service (and food quality of course) we will continue to return and recommend the...

Very "westernised" Chinese Restaurant. The whole menu is catered for Westerners, that is you don't get the full Chinese menu expected.

There is, however, Chinese roast available. The roast duck is pretty good, we ordered half a duck. Belly pork and Char Sui is pretty good too. Fried beef hor fan is not bad too, not greasy at all.

Service was almost non existent. Sat you down, get your tea, took your order, brought your food … !! Try getting you tea refilled is definitely a challenging experience. It was less than half full, not busy at all. I wouldn't say it is a welcoming atmosphere. It was a week day dinner time, I don't know if that makes any difference.

It seems you get better service at a buffet restaurant … !!

However, a service charge of 10% is added to the final bill. A charge for what … there was no service !

All in all, if you want authentic Chinese food, there are better "proper" Chinese Restaurant in the centre (Manchester).

Price is a bit on the steep side too, you can get better service and experience...